Reported impact
Business outcome
As a result, this became a barrier to improving the precision of its movements.
- Compliance
- Cost Reduction
- Productivity Improvement
- Revenue Growth
Customer Service Automation · Real-time Analytics · Security and Compliance
Takeshi Narisako, Senior Director Research & Development Center, Denso Corporation Human-like robots acting autonomously based on human language Denso’s robot control technology that uses generative AI aims to overcome this challenge.
Reported impact
As a result, this became a barrier to improving the precision of its movements.
Denso Corporation, a Automotive organization in Japan, modernized this customer service automation workload with Azure OpenAI Service, Azure, Azure App Service, Azure AI Services, and GitHub. Takeshi Narisako, Senior Director Research & Development Center, Denso Corporation Human-like robots acting autonomously based on human language Denso’s robot control technology that uses generative AI aims to overcome this challenge. Azure OpenAI Service runs the large language model workloads that power summarization, generation, or conversational reasoning in the solution. Azure provides the scalable cloud foundation hosting the customer’s modernized applications, data, and AI workloads. Azure App Service hosts the web applications and APIs that deliver the business service to users. Data from operational systems is ingested into Azure OpenAI Service, processed across Azure, and surfaced through Azure App Service so teams can act on fresher operational insight.
Data from operational systems is ingested into Azure OpenAI Service, processed across Azure, and surfaced through Azure App Service so teams can act on fresher operational insight.
As a result, this became a barrier to improving the precision of its movements.
In the manufacturing world, a trend toward high-mix low-volume manufacturing is gaining speed against a backdrop of market maturity and diversifying needs. The Denso Group has already developed multifunctional robots that can perform multiple tasks using AI. However, when the new robot is completed, it will be expected to be able to perform an even wider range of tasks, and to enable new forms of human-robot collaborations, for example, that of a robot that records various tasks and gives advice to humans for each step of the process. Verbal work instructions will lower the hurdles for using the robot significantly, and the robot can be expected to be used not only in factories, but also in stores and in towns, and so on.
Takeshi Narisako, Senior Director Research & Development Center, Denso Corporation Human-like robots acting autonomously based on human language Denso’s robot control technology that uses generative AI aims to overcome this challenge.
The range of possibilities for generative AI and robot combinations is rapidly expanding, and even though it is less than a year since development began, they include assembling and ringing a bell, having a transport robot and a barista robot work together to serve coffee to customers, and making cocktails through dialogue. Other initiatives have also begun, including having robots work with humans as sales staff in stores, recommending products, and providing other customer services.
They chose to use Azure OpenAI Service, Azure AI and Machine Learning, and Azure App Service.
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