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Microsoft Energy United Arab Emirates

Dubai Electricity and Water Authority

Customer Service Automation · Data Lake / Data Warehouse Modernization · Document Processing

In DEWA's journey towards technology-driven excellence, its strategic initiatives and commitment to innovation are evident. As a long-time partner, Microsoft has supported DEWA's vision, particularly in projects involving AI, helping to further enhance its capabilities. One of the first such projects was the Business Requirement Document (BRD) Generator.

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A crucial part of this mission is creating a cultural shift within its workforce and its citizens. "Today, we have successfully encouraged them to embrace this digitalization.
Another significant innovation is the chatbot, Rammas. DEWA was the first government utility to introduce a chatbot based on Microsoft AI technology in 2017.
Dubai Electricity and Water Authority (DEWA) is providing sustainable, efficient, and reliable power and water services to Dubai's residents.
In DEWA's journey towards technology-driven excellence, its strategic initiatives and commitment to innovation are evident. As a long-time partner, Microsoft has supported DEWA's vision

Reported impact

Business outcome

More than providing electricity and water, Dubai Electricity and Water Authority (DEWA) enhances the lifestyle of over 1.2 million customers through innovative technology.

  • Productivity Improvement
  • Scalability
  • Speed to Market

Solution

In DEWA's journey towards technology-driven excellence, its strategic initiatives and commitment to innovation are evident. As a long-time partner, Microsoft has supported DEWA's vision, particularly in projects involving AI, helping to further enhance its capabilities. One of the first such projects was the Business Requirement Document (BRD) Generator. More than providing electricity and water, Dubai Electricity and Water Authority (DEWA) enhances the lifestyle of over 1.2 million customers through innovative technology. DEWA has always been an early adopter of technology, creating customer-focused solutions like the High-Water Usage Alert, which notifies customers of unusual consumption to help them detect leakages in water connections. A crucial part of this mission is creating a cultural shift within its workforce and its citizens. "Today, we have successfully encouraged them to embrace this digitalization.

Data flow

Operational and business data is gathered from the customer's source systems and published to teams through Power BI dashboards.

Solution architecture

4 components · 2 layers
  1. Compute
    • Azure OpenAI Service Runs the large-language-model features for classification, summarization, retrieval, or conversational responses in the solution.
    • Azure AI Services Supplies pretrained AI capabilities such as vision, language, or speech inside the business workflow.
  2. Serving
    • Power BI Publishes dashboards and reports so teams can monitor operations and act on live insights.
    • Microsoft 365 Provides the collaboration and productivity applications where employees consume the new workflows.

Architecture clues

  • A crucial part of this mission is creating a cultural shift within its workforce and its citizens. "Today, we have successfully encouraged them to embrace this digitalization.
  • Azure AI Services: Supplies pretrained AI capabilities such as vision, language, or speech inside the business workflow.
  • Azure OpenAI Service: Runs the large-language-model features for classification, summarization, retrieval, or conversational responses in the solution.
  • Microsoft 365: Provides the collaboration and productivity applications where employees consume the new workflows.
  • More than providing electricity and water, Dubai Electricity and Water Authority (DEWA) enhances the lifestyle of over 1.2 million customers through innovative technology.
  • Power BI: Publishes dashboards and reports so teams can monitor operations and act on live insights.

Evidence from the source

A crucial part of this mission is creating a cultural shift within its workforce and its citizens. "Today, we have successfully encouraged them to embrace this digitalization.
Dubai Electricity and Water Authority (DEWA) is providing sustainable, efficient, and reliable power and water services to Dubai's residents.
In DEWA's journey towards technology-driven excellence, its strategic initiatives and commitment to innovation are evident. As a long-time partner, Microsoft has supported DEWA's vision
More than providing electricity and water, Dubai Electricity and Water Authority (DEWA) enhances the lifestyle of over 1.2 million customers through innovative technology.
Transparency Evidence & methodology 81/100 reference value · 89% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value81/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth20/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity16/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence89%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    4 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Dubai Electricity and Water Authority customer story

    First-party
    https://www.microsoft.com/en/customers/story/1803548215767581643-dewa-azure-ai-services-government-en-united-arab-emirates
    Source type
    Vendor-published customer story
    Published
    Aug 21, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Aug 21, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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