MicrosoftManufacturingDocument ProcessingAI and Machine LearningERP / CRMCustomer ExperienceProductivity ImprovementRevenue Growth2023MicrosoftMS#0078d4ManufacturingJapan“We conducted interviews with various departments, including sales, planning, procurement, after-sales service, and affiliated companies, about their business issues, and completed around 10 PoC projects, including…Particularly at FUJIFILM Business Innovation, which handles more than 100 thousand receipts per month and as…Mar 16, 20235Document ProcessingAzure OpenAI Service · Dynamics 365 Customer Engagement · Dynamics 365 Finance02023-03-165
“We conducted interviews with various departments, including sales, planning, procurement, after-sales service, and affiliated companies, about their business issues, and completed around 10 PoC projects, including spare parts supply and demand forecast, voice data text conversion, and many more. Then, we selected Cash Application as one of the most essential operations. As Cash Application had required a heavy manual workload and been partially outsourced, we concluded that the AI utilization would provide a significant return on investment,” said Fushimi.
↗Particularly at FUJIFILM Business Innovation, which handles more than 100 thousand receipts per month and as many as 1.2 million invoices per month, the workload demands tremendous amount of efforts.
↗Shin Sakaida from the Transformation Promotion Group, Service Planning Department, FUJIFILM Service Creative, who is in charge of the company’s contact center operations and invoicing, said, “The monthly process of linking 100 thousand cases of payment information to invoices requires considerable time and efforts, and during the busy end-of-month and beginning-of-month periods, the dedicated personnel alone could not handle the entire process.
↗The process is akin to linking 10 invoices out of 1.2 million invoices for each payment.
↗The project initiatives include implementing Dynamics 365 (Dynamics 365 for Finance and Operations, Dynamics 365 Customer Engagement) as the core system, and deploying Microsoft Azure (“Azure”) as main cloud computing system.
Reported impact
Business outcome
We are now working to digitalize the entire business and improve its efficiency by connecting the core system and the current business with tools such as Microsoft Power Platform (“Power Platform”) and Microsoft 365,” said Inenaga. Inenaga had believed that the improvement of business efficiency and automation through AI was a mission of extremely high priority in promoting operations DX in the core system renewal project.
Customer Experience
Productivity Improvement
Revenue Growth
Solution
FUJIFILM Business Innovation used Azure OpenAI Service, Power Automate, Microsoft Dynamics 365 to turn complex business content into faster digital workflows. “We conducted interviews with various departments, including sales, planning, procurement, after-sales service, and affiliated companies, about their business issues, and completed around 10 PoC projects, including spare parts supply and demand forecast, voice data text conversion, and many more. Then, we selected Cash Application as one of the most essential operations. As Cash Application had required a heavy manual workload and been partially outsourced, we concluded that the AI utilization would provide a significant return on investment,” said Fushimi. Key implementation elements included Azure OpenAI Service generates natural-language responses and task automation for the solution; Power Automate automates workflow steps that previously required manual effort; Microsoft Dynamics 365 provides the common business process...
Data flow
Business documents and enterprise content are ingested into the AI workflow, classified or summarized by the model layer, and routed into the application or operations process where employees can review and act on the output.
Solution architecture
6 components · 2 layers
Compute
Azure OpenAI ServiceGenerates natural-language responses and task automation for the solution.
Microsoft AzureHosts the application, data, and integrations on scalable cloud infrastructure.
Orchestration
Power AutomateAutomates workflow steps that previously required manual effort.
Microsoft Dynamics 365Provides the common business process layer that standardizes operations.
Dynamics 365 FinanceModernizes finance operations inside the new core platform.
Dynamics 365 Customer EngagementConnects CRM processes to the new core system.
Evidence from the source
Particularly at FUJIFILM Business Innovation, which handles more than 100 thousand receipts per month and as many as 1.2 million invoices per month, the workload demands tremendous amount of efforts.
The project initiatives include implementing Dynamics 365 (Dynamics 365 for Finance and Operations, Dynamics 365 Customer Engagement) as the core system, and deploying Microsoft Azure (“Azure”) as main cloud computing system.
We are now working to digitalize the entire business and improve its efficiency by connecting the core system and the current business with tools such as Microsoft Power Platform (“Power Platform”) and Microsoft 365,” said Inenaga. Inenaga had believed that the improvement of business efficiency and automation through AI was a mission of extremely high priority in promoting operations DX in the core system renewal project.
“We conducted interviews with various departments, including sales, planning, procurement, after-sales service, and affiliated companies, about their business issues, and completed around 10 PoC projects, including spare parts supply and demand forecast, voice data text conversion, and many more. Then, we selected Cash Application as one of the most essential operations. As Cash Application had required a heavy manual workload and been partially outsourced, we concluded that the AI utilization would provide a significant return on investment,” said Fushimi.
Review how this reference was scored and trace each normalized claim back to its documented source.
01
Scoring methodology
How scores are calculated
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Customer reference value65/100
Problem clarity20/20
Measures whether the customer's operational problem is specific enough to compare.
Implementation depth20/25
Rewards named components, data flow, integrations, and architecture detail.
Outcome specificity20/20
Measures whether the reported benefit is concrete rather than a generic claim.
Quantified impact0/25
0 metrics describe measurable impact.
Deployment scale5/10
Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence90%
Source authority20/25
The main evidence is an official vendor-published customer story.
Claim traceability23/25
11 of 12 key fields link to a named source.
Direct evidence20/20
4 direct source quotes retained.
Date provenance10/10
The publication date comes from the source page or publisher.
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