Microsoft Travel and Hospitality Brazil

GOL Linhas Aéreas

Data Lake / Data Warehouse Modernization · Real-time Analytics · Sales Automation

In recent years, the company has been undergoing a digital transformation, modernizing its structure and operations – with the goal of doing more with less. In this process, Gol began to review and reorganize its data solutions to meet new demands.

Founded in 2001, Gol Linhas Aéreas is the largest Brazilian airline by number of passengers, with a 36% market share.

Reported impact

Business outcome

This change takes a disruptive approach and enables a number of competitive advantages. One of the recently developed projects is the customization of its offers, and the email opening rate and clicks on recommendations are twice as high as the opening rate without recommendations,” he says.

  • Customer Experience
  • Productivity Improvement
  • Revenue Growth
  • Speed to Market

Solution

GOL Linhas Aéreas built this solution on Azure Data Factory, Azure Databricks, Azure Logic Apps, Power BI. In recent years, the company has been undergoing a digital transformation, modernizing its structure and operations – with the goal of doing more with less. In this process, Gol began to review and reorganize its data solutions to meet new demands. Azure Data Factory moves and orchestrates data from source systems into the analytics platform. Azure Databricks processes, transforms, and engineers large data sets for analytics and machine learning. Azure Logic Apps automates cross-system workflows and security or business process integrations. Power BI publishes dashboards and self-service analytics to business users. The airline’s Data & Analytics team has built an environment that orchestrates the collection of data from multiple sources into a single, Azure-based data lake.

Data flow

Operational data is ingested through Azure Data Factory from line-of-business systems, engineered and transformed in Azure Databricks before Power BI dashboards surface insights to business users.

Solution architecture

5 components · 4 layers
  1. Ingest
    • Azure Data Factory Moves and orchestrates data from source systems into the analytics platform.
  2. Compute
    • Azure Databricks Processes, transforms, and engineers large data sets for analytics and machine learning.
  3. Serving
    • Power BI Publishes dashboards and self-service analytics to business users.
    • Microsoft Teams Presents collaboration workflows and shared communication experiences to end users.
  4. Orchestration
    • Azure Logic Apps Automates cross-system workflows and security or business process integrations.

Architecture clues

  • The solution is built around a governed cloud data foundation for shared analytics.

Evidence from the source

Founded in 2001, Gol Linhas Aéreas is the largest Brazilian airline by number of passengers, with a 36% market share.
In recent years, the company has been undergoing a digital transformation, modernizing its structure and operations – with the goal of doing more with less.
The platform is supported by Azure, where the data lake resides in blob storage. Azure Databricks extracts this data, and Azure Data Factory orchestrates it all.
This change takes a disruptive approach and enables a number of competitive advantages.
Transparency Evidence & methodology 81/100 reference value · 89% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value81/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth20/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity16/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence89%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    4 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    GOL Linhas Aéreas customer story

    First-party
    https://www.microsoft.com/en/customers/story/1780447826249439612-gol-linhas-aereas-azure-travel-and-transportation-en-brazil
    Source type
    Vendor-published customer story
    Published
    Jun 18, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Jun 18, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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