Customer Service Automation · Enterprise Knowledge Search · Real-time Analytics
The Government of the City of Buenos Aires faced a challenge in the management of multiple service channels and in the personalization of key services for residents and tourists.
Reported impact
Boti manages 2M queries per month without human intervention, alleviating the operational burden by 50%, improving the citizen experience and increasing efficiency.
The Government of the City of Buenos Aires faced a challenge in the management of multiple service channels and in the personalization of key services for residents and tourists. Boti with ChatGPT, developed with Microsoft Azure OpenAI Services, is a chatbot that centralizes data, enables natural language interactions, and scales to handle high demands. Imagine a city where running errands, getting key information, or planning your day is as easy as sending a message. In Buenos Aires, this is a reality. Boti, the AI-powered chatbot, handles over 2 million queries per month without human intervention. With the integration of Azure OpenAI Services and other tools, Boti has evolved with ChatGPT to offer more personalized interactions Before Boti, citizen services in large cities faced common difficulties: long lines, saturated communication channels, and a poorly integrated experience.
Source content is gathered from the organization's documents and knowledge repositories, Azure OpenAI Service interprets or generates responses from that content, and the resulting answers or assessments are surfaced to employees or citizens through the application workflow.
Boti manages 2M queries per month without human intervention, alleviating the operational burden by 50%, improving the citizen experience and increasing efficiency.
Boti with ChatGPT, developed with Microsoft Azure OpenAI Services, is a chatbot that centralizes data, enables natural language interactions, and scales to handle high demands.
Imagine a city where running errands, getting key information, or planning your day is as easy as sending a message. In Buenos Aires, this is a reality.
The Government of the City of Buenos Aires faced a challenge in the management of multiple service channels and in the personalization of key services for residents and tourists.
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Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
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