Microsoft Public Sector Singapore

GovTech

Security and Compliance

Charting the future of innovative governance With the solution ready, GovTech’s next goal is to double down on how they can use LaunchPad to help the wider public service ideate, discover, and learn, with plans underway to support agencies on the use of LaunchPad for their own ideathons and hackathons.

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First contributed by a polytechnic lecturer, the idea was upvoted by the community, which led to an initial prototype a month later.

From 400 participants, the top 3 finalists are put on stage to compete using their prompt engineering skills to best complete a series of five tasks.

It builds technology for the public good to improve the lives of Singaporeans and boost the economy, as well as supports public agencies in managing enterprise IT operations.

Since its debut in April 2023, LaunchPad has grown in popularity.

Reported impact

Business outcome

With more than 3,000 monthly active users across all government agencies, LaunchPad has already sparked more than 400 ideas and 20 prototypes, laying the foundation for the government to harness the power of Generative AI.

Solution

With generative AI, making government services more efficient is easier than ever, and no one knows this better than GovTech, the technology arm of the Singapore government. Charting the future of innovative governance With the solution ready, GovTech’s next goal is to double down on how they can use LaunchPad to help the wider public service ideate, discover, and learn, with plans underway to support agencies on the use of LaunchPad for their own ideathons and hackathons. Using services such as Microsoft Azure OpenAI Service, the agency created LaunchPad, a platform where government agencies can explore and harness the potential of AI, browse through prototypes and central products, and learn from each other. With more than 3,000 monthly active users across all government agencies, LaunchPad has already sparked more than 400 ideas and 20 prototypes, laying the foundation for the government to harness the power of Generative AI.

Solution architecture

3 components · 2 layers

Compute
- Azure OpenAI Service Runs the generative AI experience that answers questions, summarizes content, or drafts outputs for users.
- Azure Provides the secure, scalable cloud foundation for the solution.
Orchestration
- Azure AI Studio Provides the managed environment for building, testing, and deploying the AI assistant or agent solution.

Architecture clues

In its current form, LaunchPad, which uses Azure OpenAI Service, makes it easy for public officers to explore, discover, and experiment with AI technology.
Its other responsibilities include overseeing and safeguarding key government ICT infrastructure, as well as regulating public sector ICT procurement, data protection, and cybersecurity.
The agency is at the forefront of the city-state's ambitious Smart Nation vision, developing digital government services like Singpass for convenient and secure access to services and GoBusiness to support businesses across Singapore.
Using services such as Microsoft Azure OpenAI Service, the agency created LaunchPad, a platform where government agencies can explore and harness the potential of AI, browse through prototypes and central products, and learn from each other.

Evidence from the source

Charting the future of innovative governance With the solution ready, GovTech’s next goal is to double down on how they can use LaunchPad to help the wider public service ideate, discover, and learn, with plans underway to support agencies on the use of LaunchPad for their own ideathons and hackathons.

In its current form, LaunchPad, which uses Azure OpenAI Service, makes it easy for public officers to explore, discover, and experiment with AI technology.

Using services such as Microsoft Azure OpenAI Service, the agency created LaunchPad, a platform where government agencies can explore and harness the potential of AI, browse through prototypes and central products, and learn from each other.

With more than 3,000 monthly active users across all government agencies, LaunchPad has already sparked more than 400 ideas and 20 prototypes, laying the foundation for the government to harness the power of Generative AI.

Transparency Evidence & methodology 86/100 reference value · 87% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value86/100

Problem clarity20/20
Measures whether the customer's operational problem is specific enough to compare.
Implementation depth15/25
Rewards named components, data flow, integrations, and architecture detail.
Outcome specificity16/20
Measures whether the reported benefit is concrete rather than a generic claim.
Quantified impact25/25
3 metrics describe measurable impact.
Deployment scale10/10
Rewards evidence of a live or scaled deployment and meaningful integration scope.

Evidence confidence87%

Source authority20/25
The main evidence is an official vendor-published customer story.
Claim traceability21/25
10 of 12 key fields link to a named source.
Direct evidence20/20
4 direct source quotes retained.
Date provenance10/10
The publication date comes from the source page or publisher.
Source transparency8/10
1 source reference document publisher, URL, authority, retrieval, and supported fields.
Implementation specificity8/10
Rewards source-backed components, data flow, quantified impact, and a specific outcome.

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

Microsoft
GovTech customer story

First-party
https://www.microsoft.com/en/customers/story/1758740373423665704-govtech-azure-openai-service-professional-services-en-singapore

Source type
Vendor-published customer story

Published
Apr 15, 2024
Supports
- Customer
- Business problem
- Solution
- Products
- Solution components
- Data flow
- Integrations
- technical area
- use case category
- Business outcome
- outcome category
- Metrics
- Architecture
- evidence quotes
- Publication date

Date evidence

Published on source page Apr 15, 2024 · Microsoft · First-party
Open date source

Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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