Enterprise Knowledge Search
“From the moment we embarked on this technology, we knew that we needed to treat it like a big experimenting exercise. We said to ourselves: let’s try it, experiment it and see where it takes us.”
Reported impact
Made possible by Azure OpenAI, the initiative is already proving game-changing at KPN – launching it into a new era of productivity, customer engagement and workforce empowerment. In collaboration with Microsoft, KPN has spent the past year embracing GenAI and using it to improve productivity, empower its employees and drive better services across its entire scope.
KPN used Azure AI Studio, Microsoft Dynamics 365, Azure Cosmos DB to surface grounded answers from enterprise knowledge faster. “From the moment we embarked on this technology, we knew that we needed to treat it like a big experimenting exercise. We said to ourselves: let’s try it, experiment it and see where it takes us.”. Key implementation elements included Azure AI Studio provides the workspace for building, testing, and deploying the AI application; Microsoft Dynamics 365 provides the common business process layer that standardizes operations; Azure Cosmos DB stores application state and knowledge or interaction data; Microsoft Azure hosts the application, data, and integrations on scalable cloud infrastructure. Enterprise content from documents, meetings, websites, or internal systems is passed through retrieval and model services so users receive grounded answers inside the target workflow. Source metrics include Serving more than 10 million people across the country, the...
Enterprise content from documents, meetings, websites, or internal systems is passed through retrieval and model services so users receive grounded answers inside the target workflow.
Founded nearly 150 years ago, the company currently employs just under 10,000 people.
Made possible by Azure OpenAI, the initiative is already proving game-changing at KPN – launching it into a new era of productivity, customer engagement and workforce empowerment. In collaboration with Microsoft, KPN has spent the past year embracing GenAI and using it to improve productivity, empower its employees and drive better services across its entire scope.
Serving more than 10 million people across the country, the company sees technology as key to driving customer success and supporting its employees in their day-to-day operations.
“From the moment we embarked on this technology, we knew that we needed to treat it like a big experimenting exercise. We said to ourselves: let’s try it, experiment it and see where it takes us.”
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Traceability
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The annual report says, "All of our 10,049 employees work in the Netherlands (2024: 10,333)."
Related
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