Customer Service Automation · IT Operations Automation
Debdoot Mukherjee, Head of AI and Demand Engineering, Meesho, says, "We were looking for a generative AI solution primarily to turbocharge our customer service function.
Reported impact
Recognizing the transformative potential of generative AI, Meesho's leadership team saw it as a catalyst for improved productivity across diverse business functions.
Meesho built its Microsoft solution to improve customer-service and conversational-support workflows. Debdoot Mukherjee, Head of AI and Demand Engineering, Meesho, says, "We were looking for a generative AI solution primarily to turbocharge our customer service function. Key components included GitHub Copilot delivered dashboards, apps, or copilots to users, and Azure OpenAI Service ran model inference or heavy processing. User prompts and domain content are orchestrated through GitHub Copilot, processed by Azure OpenAI Service, and then delivered through GitHub Copilot so Meesho can return context-aware answers or automation in the flow of work. The stack stayed governed and extensible on Microsoft. Recognizing the transformative potential of generative AI, Meesho's leadership team saw it as a catalyst for improved productivity across diverse business functions.
User prompts and domain content are orchestrated through GitHub Copilot, processed by Azure OpenAI Service, and then delivered through GitHub Copilot so Meesho can return context-aware answers or automation in the flow of work.
Debdoot Mukherjee, Head of AI and Demand Engineering, Meesho, says, "We were looking for a generative AI solution primarily to turbocharge our customer service function.
Following this event, Azure OpenAI Service, GitHub Copilot, and vernacular language support for AI models were identified as key technologies to be used in the solution to be deployed.
Recognizing the transformative potential of generative AI, Meesho's leadership team saw it as a catalyst for improved productivity across diverse business functions.
Teams from Meesho and Microsoft worked together to deploy a multi-region, virtual chat agent based on Azure OpenAI Service and GPT-4.
We also witnessed a record 16 million app installations during our sale events.
With a vision to enable 100 million small businesses to succeed online, Meesho is democratizing internet commerce and continuously facilitating MSMEs' transition from the offline to the online realm.
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