Customer Service Automation · Document Processing · Enterprise Knowledge Search
Most recently, it has used the generative AI capabilities in Power Automate, including text recognition and sentiment analysis, to reduce manual processing time by 60% while also reducing associated costs by 50%.
Reported impact
The results were impressive: thanks to AI-driven automation through these new Power Platform tools, Nsure.com customer service representatives reduced time spent on manual tasks by more than 60%, allowing them to focus on complex escalations and building customer relationships.
Nsure.com used Microsoft Fabric, Power BI, Azure AI Foundry to replace disconnected manual workflows with a more consistent digital operating model. Low-code automation and copilot capabilities orchestrate tasks, route work, and surface context to agents or business users without requiring separate point solutions. The results were impressive: thanks to AI-driven automation through these new Power Platform tools, Nsure.com customer service representatives reduced time spent on manual tasks by more than 60%, allowing them to focus on complex escalations and building customer relationships. The architecture emphasizes managed services, reusable integrations, and governed data handling so the organization can scale adoption without rebuilding the solution for each new team or use case.
Business data is unified in the service data layer, workflow automation coordinates the workflow across connected systems, and Microsoft Copilot Studio surfaces the experience to employees or customers in a single guided interface.
"Automation using Power Platform has allowed us to grow rapidly, while maintaining high quality of service.
And that's when the company began using Microsoft Power Platform to automate business processes.
For over five years, the company has been using Power Platform to automate business processes.
Most recently, it has used the generative AI capabilities in Power Automate, including text recognition and sentiment analysis, to reduce manual processing time by 60% while also reducing associated costs by 50%.
The results were impressive: thanks to AI-driven automation through these new Power Platform tools, Nsure.com customer service representatives reduced time spent on manual tasks by more than 60%, allowing them to focus on complex...
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Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
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