Enterprise Knowledge Search
O2 Czech Republic is leading the way in workplace productivity and communication dynamics. With its early adoption of Microsoft Copilot for Microsoft 365, O2 has seen a significant decrease in time spent on administrative tasks. Instead of manually drafting meeting summaries and action points, employees now use Copilot to automatically generate the information they need. The move has revolutionized how information is shared and has made automation a part of daily work at the telco giant.
Reported impact
April 18, 2024 O2 Czech Republic is leading the way in workplace productivity and communication dynamics. “We process big data and then apply AI algorithms and advanced analytics to generate insights that can improve customers services and operations,” explains Petr Hirš, Director of AI Centre at O2 Czech Republic.
O2 Czech Republic used Microsoft 365 Copilot, Azure OpenAI Service, Microsoft Dynamics 365 to surface grounded answers from enterprise knowledge faster. O2 Czech Republic is leading the way in workplace productivity and communication dynamics. With its early adoption of Microsoft Copilot for Microsoft 365, O2 has seen a significant decrease in time spent on administrative tasks. Instead of manually drafting meeting summaries and action points, employees now use Copilot to automatically generate the information they need. The move has revolutionized how information is shared and has made automation a part of daily work at the telco giant. Key implementation elements included Microsoft 365 Copilot applies AI to documents, meetings, mail, and other everyday knowledge work; Azure OpenAI Service generates natural-language responses and task automation for the solution; Microsoft Dynamics 365 provides the common business process layer that standardizes operations; Microsoft Azure hosts...
Enterprise content from documents, meetings, websites, or internal systems is passed through retrieval and model services so users receive grounded answers inside the target workflow.
April 18, 2024 O2 Czech Republic is leading the way in workplace productivity and communication dynamics. “We process big data and then apply AI algorithms and advanced analytics to generate insights that can improve customers services and operations,” explains Petr Hirš, Director of AI Centre at O2 Czech Republic.
It provides voice, internet, data, and IP TV services to 8 million customers, including households, small and medium enterprises, large corporations, and government entities.
O2 Czech Republic is leading the way in workplace productivity and communication dynamics. With its early adoption of Microsoft Copilot for Microsoft 365, O2 has seen a significant decrease in time spent on administrative tasks. Instead of manually drafting meeting summaries and action points, employees now use Copilot to automatically generate the information they need. The move has revolutionized how information is shared and has made automation a part of daily work at the telco giant.
We aim to continue leveraging AI to innovate our way through any future challenge.” Petr Hirš, Director of AI Centre, O2 Czech Republic Discover more details CUSTOMER O2 PRODUCTS Microsoft 365 OneDrive for Business Excel PowerPoint Word SharePoint ORGANIZATION SIZE 1,000-9,999 employees COUNTRY Czechia BUSINESS NEED Employee experience INDUSTRY Telecommunications Explore related stories Stories in this industry Stories about this customer Showing 32 of 98 categories Showing 1-2 of 2 slides Previous slide Next slide We are Microsoft Empowering others Our mission is to empower every person and every organization on the planet to achieve more.
“We had been already using Azure OpenAI Service to create a Virtual Buddy chatbot for our customer support staff in collaboration with Microsoft, so trying out Copilot was an obvious move.
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
The 2025 annual report states: "Průměrný přepočtený počet zaměstnanců ve Společnosti k 31. prosinci 2025 byl 3 619 (2024: 3 746)." An employee count of 3,619 maps to Enterprise.
Related
Microsoft Sample Nov 18, 2025 AT&T AT&T's employees were spending too much time investigating across many search links to find answers, developers were debugging code line by line, and data flowed faster than humans could keep up. Leadership needed proof… 100,000+ employees actively using agents Azure AI Foundry · Azure AI Search · Azure API Management Microsoft Sample Feb 5, 2025 Vodafone In the face of rising customer demand for new digital services, global telecommunications provider Vodafone is exploring innovative ways to enhance the customer experience, including better handling of complex inquiries… Africa, Vodafone serves more than 330 million customers in 15 countries Azure AI Foundry · Azure AI Search · Azure AI Services Microsoft Sample Dec 3, 2024 Vodafone Digital transformation is at the heart of Vodafone's strategy to unlock efficiencies and use generative AI to enhance customer experience. 4 hours saved per user, per week Copilot for Microsoft 365 · Microsoft 365 