Enterprise Knowledge Search · IT Operations Automation
RBI wanted to use AI to automate repetitive tasks like documenting intelligence and more rapidly summarizing legal, regulation, and banking documents.
Reported impact
The RBI ChatGPT was first deployed to 2,000 users and now has an active user base of over 20,000. Employees report that previously time-consuming tasks can be performed quickly. They now have the flexibility to spend time on more value-added tasks or helping customers with complex questions.
Raiffeisen Bank International built this solution on Azure OpenAI Service, Azure AI Search. RBI wanted to use AI to automate repetitive tasks like documenting intelligence and more rapidly summarizing legal, regulation, and banking documents. Azure OpenAI Service provides the generative AI model layer used for summarization, drafting, classification, or copilots in the workflow. Azure AI Search indexes enterprise content so assistants and applications can retrieve grounded answers. The company built the RBI ChatGPT, using Microsoft Azure OpenAI Service and Azure AI Search within Azure AI Foundry. With Azure AI Foundry , RBI used Azure OpenAI Service and Azure AI Search as primary tools. The rollout also connects with knowledge base so users can work inside existing operating processes. Business results include the RBI ChatGPT was first deployed to 2,000 users and now has an active user base of over 20,000.
RBI wanted to use AI to automate repetitive tasks like documenting intelligence and more rapidly summarizing legal, regulation, and banking documents.
RBI’s 43,000 employees offer a wide range of financial services, including retail and corporate banking, leasing, asset management, and mergers and acquisitions, serving 16.5 million customers in 11 markets.
The RBI ChatGPT was first deployed to 2,000 users and now has an active user base of over 20,000.
The RBI ChatGPT was first deployed to 2,000 users and now has an active user base of over 20,000. Employees report that previously time-consuming tasks can be performed quickly.
The company built the RBI ChatGPT, using Microsoft Azure OpenAI Service and Azure AI Search within Azure AI Foundry.
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
Related
Microsoft Sample Dec 23, 2024 Sanabil Investments Sanabil Investments, a financial services company in Saudi Arabia, needed to enhance productivity by reducing the time employees spent on manual everyday tasks, diverting focus from more strategic and valuable work. Implementing Microsoft 365 Copilot represents a pivotal step in enabling our employees to harness the power of… Microsoft 365 Copilot · Microsoft Teams Microsoft Sample Dec 3, 2024 British Columbia Investment Management Corporation BCI is removing manual tasks through automation and Copilot features that streamline report writing, offering employees more time for strategic and creative tasks. BCI increased productivity by 10%-20% for 84% of Copilot users and increased their job satisfaction by 68%. The… Azure OpenAI Service · Microsoft 365 · Microsoft 365 Copilot Microsoft Sample Dec 3, 2024 Permodalan Nasional Berhad (PNB) As one of Malaysia's largest fund management companies, PNB wanted to future-proof its business and empower employees to thrive in an AI-driven future. A simple task that could take anywhere from 15 to 30 minutes,” explains Norhanifah. Azure OpenAI Service · Microsoft 365 Copilot 