Reported impact
Business outcome
“In our best week, we saved around 200 hours across all Copilot users.
- Cost Reduction
- Customer Experience
- Productivity Improvement
- Scalability
MicrosoftEnergyEnterprise Knowledge SearchIT Operations AutomationAI and Machine LearningData AnalyticsData PlatformGenerative AI / LLMCost ReductionCustomer ExperienceProductivity ImprovementScalability2024 MicrosoftMS#0078d4EnergyUnited KingdomAnd now that generative AI has reached a high level of maturity, we decided to make it available to a wider spectrum of our employees as well.” As part of an early access program, Scottish Water implemented Copilot for…And now that generative AI has reached a high level of maturity, we decided to make it available to a wider…Apr 23, 20246Enterprise Knowledge Search|IT Operations AutomationMicrosoft Copilot for Microsoft 365 · Microsoft Teams0 2024-04-23 6
Scottish Water
Enterprise Knowledge Search · IT Operations Automation
And now that generative AI has reached a high level of maturity, we decided to make it available to a wider spectrum of our employees as well.” As part of an early access program, Scottish Water implemented Copilot for Microsoft 365 to reduce the time needed to perform mundane tasks and thus free up more time for more meaningful work.
And now that generative AI has reached a high level of maturity, we decided to make it available to a wider spectrum of our employees as well.” As part of an early access program, Scottish Water implemented Copilot for Microsoft 365 to reduce the time needed to perform mundane tasks and thus free up more time for more meaningful work.
And the company wants to give them the latest technology to reduce the amount of manual, mundane tasks.
Further lifting the level of purposeful work at Scottish Water Picture 230 water treatment works supplying 1.52 billion litres of water per day to Scottish households through a total of 50,000 kilometres of water mains.
In Scotland, Scottish Water’s 4,500 people provide water and wastewater services to 2.6 million households.
Solution
Water is the planet’s most precious resource. And now that generative AI has reached a high level of maturity, we decided to make it available to a wider spectrum of our employees as well.” As part of an early access program, Scottish Water implemented Copilot for Microsoft 365 to reduce the time needed to perform mundane tasks and thus free up more time for more meaningful work. It takes our people away from much more meaningful tasks.” And there are many other similar tasks, including reading and summarising large documents, creating a new Word document and staring at a blank page until inspiration strikes, creating a new communication asset such as an email or presentation, and combing through large datasets to track down a particular piece of information. “In our best week, we saved around 200 hours across all Copilot users.
Solution architecture
- Compute
- Microsoft Copilot for Microsoft 365 Provides the generative AI assistant inside Microsoft 365 workflows for employees.
- Serving
- Microsoft Teams Serves as the collaboration and frontline communications surface for the solution.
Architecture clues
- Copilot for Microsoft 365 increases productivity and allows team members to focus on more meaningful tasks Scottish Water is seeing a great uptake of Copilot in conjunction with all traditional Office applications, especially Microsoft Teams Word , and Outlook .
- It takes our people away from much more meaningful tasks.” And there are many other similar tasks, including reading and summarising large documents, creating a new Word document and staring at a blank page until inspiration strikes, creating a new communication asset such as an email or presentation, and combing through large datasets to track down a particular piece of information.
Evidence from the source
And now that generative AI has reached a high level of maturity, we decided to make it available to a wider spectrum of our employees as well.” As part of an early access program, Scottish Water implemented Copilot for Microsoft 365 to reduce the time needed to perform mundane tasks and thus free up more time for more meaningful work.
Copilot for Microsoft 365 increases productivity and allows team members to focus on more meaningful tasks Scottish Water is seeing a great uptake of Copilot in conjunction with all traditional Office applications, especially Microsoft Teams Word , and Outlook .
It takes our people away from much more meaningful tasks.” And there are many other similar tasks, including reading and summarising large documents, creating a new Word document and staring at a blank page until inspiration strikes, creating a new communication asset such as an email or presentation, and combing through large datasets to track down a particular piece of information.
“In our best week, we saved around 200 hours across all Copilot users.
Transparency Evidence & methodology
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
How scores are calculated
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Customer reference value81/100
- Problem clarity20/20Measures whether the customer's operational problem is specific enough to compare.
- Implementation depth15/25Rewards named components, data flow, integrations, and architecture detail.
- Outcome specificity16/20Measures whether the reported benefit is concrete rather than a generic claim.
- Quantified impact25/252 metrics describe measurable impact.
- Deployment scale5/10Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence85%
- Source authority20/25The main evidence is an official vendor-published customer story.
- Claim traceability21/2510 of 12 key fields link to a named source.
- Direct evidence20/204 direct source quotes retained.
- Date provenance10/10The publication date comes from the source page or publisher.
- Source transparency8/101 source reference document publisher, URL, authority, retrieval, and supported fields.
- Implementation specificity6/10Rewards source-backed components, data flow, quantified impact, and a specific outcome.
Traceability
Sources & provenance
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
- https://www.microsoft.com/en/customers/story/1758915282906956032-scottishwater-microsoft-copilot-energy-en-united-kingdomMicrosoftFirst-party
Scottish Water customer story
Supports- Customer
- Business problem
- Solution
- Products
- Solution components
- Data flow
- Integrations
- technical area
- use case category
- Business outcome
- outcome category
- Metrics
- Architecture
- evidence quotes
- Publication date
Date evidence
- Published on source page Apr 23, 2024 · Microsoft · First-partyOpen date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.
Related
Similar use cases
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