Reported impact
Business outcome
To give employees more time for the tasks they love rather than the mundane, tedious ones—Sunrise uses Copilot for Microsoft 365.
- Productivity Improvement
- Speed to Market
MicrosoftTelecommunicationsEnterprise Knowledge SearchIT Operations AutomationAI and Machine LearningGenerative AI / LLMProductivity ImprovementSpeed to Market2024 MicrosoftMS#0078d4TelecommunicationsSwitzerlandHow do you stay on top amid fierce competition?To give employees more time for the tasks they love rather than the mundane, tedious ones—Sunrise uses Copilot…Apr 17, 20245Enterprise Knowledge Search|IT Operations AutomationMicrosoft Copilot for Microsoft 3650 2024-04-17 5
Sunrise GmbH
Enterprise Knowledge Search · IT Operations Automation
How do you stay on top amid fierce competition?
For Sunrise, this hinges on harnessing the experience and drive of their employees.
This leaves the employees with less time to work on their key tasks.
To give employees more time for the tasks they love rather than the mundane, tedious ones—Sunrise uses Copilot for Microsoft 365.
Solution
Sunrise GmbH rolled out Microsoft Copilot for Microsoft 365 across its Microsoft 365 estate because How do you stay on top amid fierce competition?. Users work inside applications such as Microsoft Copilot for Microsoft 365, where the assistant can summarize meetings and email, draft documents, surface answers from existing files and conversations, and help employees move from context gathering to action without switching tools. Rather than building a separate chatbot, the organization grounded AI in the same collaboration data, permissions, and operational workflows that staff already use every day, which keeps adoption and governance aligned. The result is a reusable productivity layer for knowledge work and service delivery, and To give employees more time for the tasks they love rather than the mundane, tedious ones—Sunrise uses Copilot for Microsoft 365.
Data flow
Employee prompts entered in Microsoft 365 apps are grounded in the user’s permitted files, conversations, and meeting context, then returned in the same workflow as summaries, drafts, or answers that staff can act on immediately.
Solution architecture
- Serving
- Microsoft Copilot for Microsoft 365 Grounds prompts in Microsoft 365 content so employees can summarize meetings and email, draft documents, and retrieve answers without leaving daily workflows.
Architecture clues
- For Sunrise, this hinges on harnessing the experience and drive of their employees.
- Primary implementation components: Microsoft Copilot for Microsoft 365
- To give employees more time for the tasks they love rather than the mundane, tedious ones—Sunrise uses Copilot for Microsoft 365.
Evidence from the source
As part of the early access program (EAP) for Copilot, Sunrise gave 300 employees access to the tool in September 2023. Within a very short time, they identified several use cases in which the new AI assistant delivered great benefits in conjunction with
Copilot for Microsoft 365
The solution: Eliminating digital debt with Copilot for Microsoft 365
Transparency Evidence & methodology
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
How scores are calculated
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Customer reference value61/100
- Problem clarity5/20Measures whether the customer's operational problem is specific enough to compare.
- Implementation depth20/25Rewards named components, data flow, integrations, and architecture detail.
- Outcome specificity16/20Measures whether the reported benefit is concrete rather than a generic claim.
- Quantified impact15/251 metric describe measurable impact.
- Deployment scale5/10Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence84%
- Source authority20/25The main evidence is an official vendor-published customer story.
- Claim traceability21/2510 of 12 key fields link to a named source.
- Direct evidence15/203 direct source quotes retained.
- Date provenance10/10The publication date comes from the source page or publisher.
- Source transparency8/101 source reference document publisher, URL, authority, retrieval, and supported fields.
- Implementation specificity10/10Rewards source-backed components, data flow, quantified impact, and a specific outcome.
Traceability
Sources & provenance
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
- https://www.microsoft.com/en/customers/story/1757809975190587443-sunrise-outlook-telecommunications-en-switzerlandMicrosoftFirst-party
Sunrise GmbH customer story
Supports- Customer
- Business problem
- Solution
- Products
- Solution components
- Data flow
- Integrations
- technical area
- use case category
- Business outcome
- outcome category
- Metrics
- Architecture
- evidence quotes
- Publication date
Date evidence
- Published on source page Apr 17, 2024 · Microsoft · First-partyOpen date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.
Related
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