Document Processing · Real-time Analytics
Viable has tackled this challenge by fine-tuning OpenAI’s LLMs to deliver fast and accurate insights from customer support interactions to recorded transcripts and everything in between, using GPT‑4 to analyze qualitative data on a scale that exceeds current techniques and performance. Viable’s platform provides...
Reported impact
Viable has tackled this challenge by fine-tuning OpenAI’s LLMs to deliver fast and accurate insights from customer support interactions to recorded transcripts and everything in between, using GPT‑4 to analyze qualitative data on a scale that exceeds current techniques and performance. Viable’s platform provides...
Viable has tackled this challenge by fine-tuning OpenAI’s LLMs to deliver fast and accurate insights from customer support interactions to recorded transcripts and everything in between, using GPT‑4 to analyze qualitative data on a scale that exceeds current techniques and performance. Viable’s platform provides companies with actionable insights to improve their Net Promoter Score (NPS), reduce support ticket volumes, and better inform their product roadmaps, all while saving on operating costs. Viable’s platform makes it effortless for customers to extract insights from their unstructured data in platforms like Zendesk, Intercom, Gong, and more through their seamless integrations, continuous syncing, and automated analysis.
Viable’s platform makes it effortless for customers to extract insights from their unstructured data in platforms like Zendesk, Intercom, Gong, and more through their seamless integrations, continuous syncing, and automated analysis. In just a few clicks, the platform categorizes data into themes, and provides a week-over-week analysis to help customers understand the context behind their data, churn risk, and even the user profiles of those delivering that specific feedback.
"With Viable, we’ve been able to analyze unstructured data on a scale that was previously impossible,"
Viable has tackled this challenge by fine-tuning OpenAI’s LLMs to deliver fast and accurate insights from customer support interactions to recorded transcripts and everything in...
Viable's customers have saved nearly 1,000 hours per year , reduced support ticket volumes, and decreased customer churn since implementing their insights.
Viable’s platform makes it effortless for customers to extract insights from their unstructured data in platforms like Zendesk, Intercom, Gong, and more through their seamless...
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
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