Customer Service Automation · IT Operations Automation
ADT wanted to connect HR data and AI so it could improve talent and compensation decisions, answer employee questions faster, and automate repetitive recruiting and performance-management work while keeping strong governance over workforce data.
Reported impact
ADT improved the employee experience and HR efficiency by resolving most basic HR questions automatically, making turnover prediction and workforce planning more proactive, accelerating recruiting, and governing AI use centrally so the company can expand HR automation safely.
ADT connected Oracle Fusion Cloud HCM, Oracle Fusion HCM Analytics, Oracle Fusion Agentic Applications, Oracle HR Help Desk, and Oracle Recruiting into one HR data foundation. Workforce transactions, help-desk inquiries, performance check-ins, goal updates, and employee self-service activity are analyzed in Oracle Fusion HCM Analytics so leaders can spot attrition risk, skills gaps, manager effectiveness, and other patterns by location, role, tenure, and team. Oracle's AI and agentic features then surface those insights inside self-service, onboarding, recruiting, and performance-management workflows, helping the company resolve inquiries automatically, guide new hires, draft reviews and goals, and automate recruiting actions. ADT also operates the environment inside Oracle's secure framework with named AI-agent owners, change-management governance, and human oversight for talent decisions, giving the company a governed path to scale workforce AI rather than isolated point solutions.
HR transactions, help-desk tickets, performance check-ins, goals, and self-service activity flow into Oracle Fusion HCM and HCM Analytics, where dashboards and AI models identify patterns such as flight risk and skills gaps; those insights feed self-service, onboarding, review writing, and recruiting workflows through Oracle Fusion Agentic Applications, Oracle HR Help Desk, and Oracle Recruiting.
ADT has also automated more than 400,000 recruiting actions, including background checks and offer transactions.
That model is now 78% accurate, Scott says, prodding managers to intervene before employees give their notice.
The company reports that employee self-service has increased by more than 200%, and AI now resolves 90% of basic HR inquiries.
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