SAP Consumer Goods EMEA

Nestlé S.A.

System Migration

Nestlé needed to modernize a highly complex global IT estate so it could support changing business models, digital commerce, employee experiences, and data-driven decision-making across 2,000 brands in 188 countries without the rigidity of its legacy infrastructure.

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1,200 Terabytes of data moved to the cloud.

15,000 managers in more than 100 countries now use one common solution that has automated 95% of review processes.

70% of hiring tasks now automated, improving data quality and cutting processing time by up to 90% in some markets

99.97% Increased system availability with a simplified global IT infrastructure.

Reported impact

Business outcome

Nestlé increased system availability to 99.97%, reduced outage recovery from roughly six hours to seven minutes, deployed digital assets 10 times faster, automated 70% of hiring tasks, and standardized 95% of salary and bonus review processes while improving digital ordering and invoicing for business customers.

Solution

Nestlé used RISE with SAP as the program and cloud ERP foundation for a staged migration of mission-critical systems into SAP S/4HANA Cloud, private edition. SAP Services and Support, including SAP MaxAttention and the SAP Solution Delivery Center, helped execute the cutover so the company could retire nine data centers and more than 10,000 servers while moving thousands of applications, 300 SAP instances, and 1,200 terabytes of data to the cloud. Once modernized, integrated SAP applications feed analytics tools and a single point of entry for 275,000 employees. SAP SuccessFactors HCM Suite standardizes hire-to-retire processes, SAP Business Technology Platform hosts custom hiring extensions and a multilingual chatbot, and SAP Commerce Cloud exposes ordering, invoicing, and delivery visibility to business customers through self-service portals.

Data flow

Core ERP, HR, and commerce workloads moved from Nestlé's data centers into RISE with SAP and SAP S/4HANA Cloud. Integrated SAP applications feed analytics tools and a single employee entry point, while SAP SuccessFactors and SAP BTP extensions process hiring and people transactions and SAP Commerce Cloud serves order, invoice, and delivery data to business customers.

Solution architecture

5 components · 3 layers

Serving
- SAP SuccessFactors HCM Suite Standardizes and automates recruitment, onboarding, compensation, learning, and other HR processes.
- SAP Commerce Cloud Delivers the self-service commerce portal for ordering, invoicing, and delivery tracking.
Orchestration
- RISE with SAP Provides the packaged cloud ERP transformation program and migration foundation for Nestlé's core systems.
- SAP Business Technology Platform (SAP BTP) Hosts custom extensions such as high-volume hiring workflows and the multilingual candidate chatbot.
Uncategorized
- SAP S/4HANA Cloud, private edition Runs the cloud ERP core that Nestlé is using to migrate finance, procurement, and broader business operations.

Architecture clues

275,000 employees worldwide have a single point of entry to SAP applications.
Finance and procurement are already live on SAP S/4HANA Cloud, private edition.
Nine data centers and more than 10,000 servers were shut down during the migration.
The hiring chatbot supports more than 20 languages.
Thousands of applications and 300 SAP instances were moved to the cloud.

Evidence from the source

All of Nestlé’s cloud solutions are integrated and feed into its analytics tools allowing 275,000 employees worldwide to have a single point-of-entry to all SAP applications.

Nestlé also uses SAP Business Technology Platform (SAP BTP) to develop custom extensions of SAP SuccessFactors for situations such as high-volume hiring during seasonal surges.

Nestlé selected the RISE with SAP solution—a complete offering of ERP software, industry practices and outcome-driven services designed to help companies take advantage of cloud computing in their mission-critical, core systems.

Nestlé shut down nine data centers and more than 10,000 servers.

The unified one-stop shop built on SAP Commerce Cloud has revolutionized the previous customer service approach, reducing waiting times, enhancing flexibility, and ensuring transparency.

This enabled the company to migrate thousands of applications, 300 instances of SAP software, and a total of 1,200 terabytes of data to the cloud.

the company has increased systems availability to 99.97% with outage times reduced from six hours to seven minutes.

Transparency Evidence & methodology 100/100 reference value · 79% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value100/100

Problem clarity20/20
Measures whether the customer's operational problem is specific enough to compare.
Implementation depth25/25
Rewards named components, data flow, integrations, and architecture detail.
Outcome specificity20/20
Measures whether the reported benefit is concrete rather than a generic claim.
Quantified impact25/25
3 metrics describe measurable impact.
Deployment scale10/10
Rewards evidence of a live or scaled deployment and meaningful integration scope.

Evidence confidence79%

Source authority20/25
The main evidence is an official vendor-published customer story.
Claim traceability21/25
10 of 12 key fields link to a named source.
Direct evidence20/20
7 direct source quotes retained.
Date provenance0/10
The publication date has no documented provenance.
Source transparency8/10
1 source reference document publisher, URL, authority, retrieval, and supported fields.
Implementation specificity10/10
Rewards source-backed components, data flow, quantified impact, and a specific outcome.

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

SAP
Nestlé S.A. customer story

First-party
https://www.sap.com/about/customer-stories/nestle.html

Source type
Vendor-published customer story
Supports
- Customer
- Business problem
- Solution
- Products
- Solution components
- Data flow
- Integrations
- technical area
- use case category
- Business outcome
- outcome category
- Metrics
- Architecture
- evidence quotes

Date evidence

First archived Apr 20, 2024 · Internet Archive · Independent First Wayback Machine capture; confirms the page existed by this date, not when it was published.
Open date source
Sitemap last modified Oct 1, 2026 · SAP · Publisher metadata Publisher-reported modification timestamp; not a publication date.
Open date source

Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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