ServiceNow needed a clearer skills roadmap and a faster way to map job families, identify workforce skill gaps, and guide reskilling and upskilling as AI changes roles and responsibilities.
Reported impact
For the ServiceNow pilot, the combined solution reduced the time required to build job family architectures for selected groups and supported the internal rollout of Talent Development with a tailored change management approach.
ServiceNow worked with IBM Consulting to deploy ServiceNow Talent Development for an internal pilot covering selected job functions. The implementation enriched ServiceNow's out-of-the-box job and skills ontology with IBM Talent Frameworks and IBM skills taxonomy data so the platform could better model role-specific and industry-specific skills. ServiceNow's AI-powered skills intelligence engine then analyzed workforce capability information to detect gaps and recommend relevant training and growth opportunities in the flow of work. IBM Consulting also handled implementation and organizational change management, including integration with existing HR enterprise systems and processes. The result was a single-platform talent development workflow that combined skills data, AI-driven analysis, and rollout support for internal adoption.
IBM Talent Frameworks and related skills taxonomy data are fed into ServiceNow Talent Development to enrich its job and skills ontology. The platform connects with existing HR enterprise systems and third-party data sources, where ServiceNow's AI-powered skills intelligence evaluates workforce capabilities, identifies gaps, and returns training and growth recommendations to HR leaders and employees inside the workflow.
"ServiceNow's open architecture and dynamic, AI-powered skills intelligence engine can help give people leaders a distinct competitive advantage."
"The collaboration has yielded impressive results, reducing the time to build job family architectures for these groups at ServiceNow by 50%."
"The new solution combines IBM's HR and talent transformation consulting expertise with IBM's Talent Frameworks and skills taxonomy data to identify critical industry and role-specific skills."
"it can enable companies to integrate with systems across the enterprise and third-party data sources."
"organizations can identify skill gaps and recommend relevant training and growth opportunities for employees in the flow of work."
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