Xylem saw significant enterprise AI potential, but disconnected experiments, unclear ownership and a lack of shared governance made it hard to move from isolated initiatives to trusted, repeatable AI deployment across the business.
Reported impact
Xylem created a trusted enterprise AI foundation that accelerated new deployments, made ownership clearer and helped employees apply AI more consistently across the business while reinforcing security, compliance and water-sector operational resilience.
Xylem worked with EY Consulting professionals to turn enterprise AI from an experimentation program into an operating capability. Leadership first aligned on four priorities: a common AI vision, a disciplined delivery approach, a trusted technology foundation and enterprise-wide adoption. Execution centered on xylem.ai, a secure internal AI environment built in under 10 weeks by Xylem, EY and Microsoft teams. The platform brought enterprise data, AI capabilities and governance controls together in one trusted environment so new use cases could start from an approved foundation instead of being rebuilt as one-off pilots. Clear ownership was established for building, deploying and sustaining AI solutions, while role-relevant enablement helped employees apply AI in daily work. The result was a reusable platform and operating model that embedded intelligence into workflows while supporting security, compliance and responsible scale.
Enterprise data, AI capabilities and governance controls were brought into xylem.ai as a shared internal environment. New use cases begin from that approved foundation, ownership is defined for build and sustainment, and employees apply the resulting AI capabilities in day-to-day workflows and business processes rather than in isolated pilots.
"At the center of that execution was xylem.ai, a secure internal AI environment built in under 10 weeks."
"By bringing enterprise data, AI capabilities and governance controls together in a single trusted environment, Xylem created a reusable foundation employees could trust and use."
"Clear ownership was established for building, deploying and sustaining AI solutions, helping ensure AI would not remain a series of isolated initiatives."
"New use cases can start from an approved foundation, helping accelerate deployment while supporting security, compliance and responsible use across the enterprise."
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