IT Operations Automation
Atlassian is scaling its multi-model artificial intelligence capabilities to millions of users by using Google Cloud and Claude to orchestrate powerful agentic workflows.
Reported impact
is a frontier AI company whose mission is to steer the trajectory of AI to advance human progress. We are best known for building Claude, the intelligence platform trusted by millions of people and businesses worldwide.
Atlassian is scaling its multi-model artificial intelligence capabilities to millions of users by using Google Cloud and Claude to orchestrate powerful agentic workflows. Over the last two years, the rapid adoption of AI has presented a unique mix of customer demands and internal transformations. In its early days of using generative AI, Atlassian relied on a single-vendor model architecture. However, true to its 20-year history as a provider of open solutions built on integration, Atlassian quickly realized that a one-size-fits-all approach wouldn't address the needs of its diverse customers. To address the challenges, Atlassian built an internal AI model gateway on Gemini Enterprise as the primary routing path, providing the infrastructure to seamlessly manage and interconnect multiple AI workloads. Atlassian scales its AI framework using Google Kubernetes Engine (GKE) alongside Google Cloud's high-performance GPUs and TPUs.
Atlassian's Agent Platform is powered by multiple foundation models using Google Cloud AI infrastructure, assigning specific models to specific tasks. Claude is used in complex, long-running developer or agentic use case
Defaulted custom agent creation to Gemini Flash
For example, migrating the custom agent platform to run natively on Gemini Flash models helped Atlassian achieve an exceptional balance of performance and affordability. The company has successfully scaled its ecosystem
Gemini Flash models serve as the out-of-the-box default model for Atlassian's custom agent platform within Rovo Studio. Gemini Flash provides the broad reach and speed required to handle unlimited general-purpose agent w
To address the challenges, Atlassian built an internal AI model gateway on Gemini Enterprise as the primary routing path, providing the infrastructure to seamlessly manage and interconnect multiple AI workloads. Atlassia
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