Enterprise Knowledge Search · IT Operations Automation
FletcherTech needed to roll out an enterprise AI assistant across a mixed-skill workforce, connect it to core systems, and keep governance under control while driving broad day-to-day adoption.
Reported impact
FletcherTech created a widely adopted enterprise AI assistant, saved thousands of staff hours, and opened a path for custom workflow agents under governed project controls.
FletcherTech uses Google Cloud to address this challenge: FletcherTech needed to roll out an enterprise AI assistant across a mixed-skill workforce, connect it to core systems, and keep governance under control while driving broad day-to-day adoption. Gemini Enterprise serves as the company-wide assistant for contextual answers, content generation, and data analysis across core data sets, serving as the serving layer. Vertex AI Agent Builder helps teams rapidly deploy custom agents such as QA and developer-coaching assistants, serving as the serving layer. Vertex AI provides the managed project environment for agent deployment, governance, and scale, serving as the orchestration layer. Core enterprise data is exposed through Gemini Enterprise connectors, employees query the platform in natural language, and Vertex AI Agent Builder delivers specialized agents that automate workflow tasks and surface contextual answers from systems such as Jira, ServiceNow, and SharePoint.
Core enterprise data is exposed through Gemini Enterprise connectors, employees query the platform in natural language, and Vertex AI Agent Builder delivers specialized agents that automate workflow tasks and surface contextual answers from systems such as Jira, ServiceNow, and SharePoint.
Gemini Enterprise went live in three weeks due to ease of setup, configuration, and management.
Over a three-month trial, Gemini Enterprise delivered 31,778 answers to 222 employees, saving more than 2,500 work hours.
Using Vertex AI Agent Builder to quickly deploy and scale these agents ensures rapid time-to-production.
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Scoring methodology
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Traceability
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Street address: Fletcher Building Limited, 810 Great South Road, Penrose, Auckland 1061, New Zealand.
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