Use Case Intelligence RSS Search use cases Search
Google Cloud Commercial and Professional Services United States

Stratagem

IT Operations Automation

As Stratagem’s reputation grew, so did the administrative complexity of managing a diverse portfolio. The team found themselves navigating a fragmented landscape of tools for project management, financial tracking, and client communications.

Read the original story Explore all use cases
30% increase in call deflection for key retail clients
Reduced costs by unifying disparate tools within a single platform

Reported impact

Business outcome

30% increase in call deflection for key retail clients; Increased ability to serve more clients without increasing headcount; Reduced costs by unifying disparate tools within a single platform; Improved operational speed through automation.

  • Cost Reduction
  • Customer Experience
  • Productivity Improvement
  • Revenue Growth

Solution

Stratagem used Gemini Enterprise to streamline operations and scale consulting services with increased efficiency and cost savings. As Stratagem’s reputation grew, so did the administrative complexity of managing a diverse portfolio. The team found themselves navigating a fragmented landscape of tools for project management, financial tracking, and client communications. This manual work often distracted from the company’s core mission: helping retailers solve common industry challenges like inventory management and precise, on-time delivery. “Our strategy is to build a control tower that sits in the middle of all the systems our clients use to run their businesses,” says Ashwin Katuri, co-founder and partner at Stratagem.

Solution architecture

1 components · 1 layer
  1. Serving
    • Gemini Enterprise Provides the reasoning or generation layer used for classification, orchestration, content generation, or analysis.

Architecture clues

  • At the project layer, Stratagem integrated Gemini Enterprise with Jira. Instead of manually entering status updates or creating new tasks, consultants now use conversational prompts to generate Jira tasks directly from client emails. This a
  • Gemini Enterprise
  • Stratagem deployed Gemini Enterprise across its operations to automate time-intensive data and management tasks, like the financial tracking system where Gemini Enterprise monitors mailboxes for incoming invoices. When a payment is received
  • Stratagem used Gemini Enterprise to streamline operations and scale consulting services with increased efficiency and cost savings.
  • To overcome the administrative hurdles that often slow down small-to-medium businesses, Stratagem implemented Gemini Enterprise. "We wanted to work with a company that makes us feel valued and offers a solution that integrates seamlessly wi
  • with Gemini Enterprise

Evidence from the source

30% increase in call deflection for key retail clients
Improved operational speed through automation
Increased ability to serve more clients without increasing headcount
Reduced costs by unifying disparate tools within a single platform
Since 2019,
Stratagem used Gemini Enterprise to streamline operations and scale consulting services with increased efficiency and cost savings.
Transparency Evidence & methodology 75/100 reference value · 77% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value75/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth15/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale5/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence77%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    6 direct source quotes retained.
  • Date provenance0/10
    The publication date has no documented provenance.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Google Cloud

    Stratagem customer story

    First-party
    https://cloud.google.com/customers/stratagem
    Source type
    Vendor-published customer story
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes

Date evidence

  • First archived May 28, 2026 · Internet Archive · Independent First Wayback Machine capture; confirms the page existed by this date, not when it was published.
    Open date source
  • Sitemap last modified Jul 30, 2026 · Google Cloud · Publisher metadata Publisher-reported modification timestamp; not a publication date.
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

Related

Similar use cases

See all like this
Google Cloud Archived · Oct 2, 2026 PT Astra Graphia IT Commercial and Professional Services Indonesia AGIT needed to scale a managed security operations center that could meet Indonesian data-residency requirements, reduce noisy alert handling, and standardize detection engineering for enterprise customers. AGIT scales its enterprise Managed SOC in Indonesia using Google SecOps, Gemini, and Mandiant to drive 15%… IT Operations AutomationSecurity and Compliance Cloud Run · Compute Engine · Gemini Google Cloud Archived · Aug 5, 2026 Horizon Media Commercial and Professional Services United States While these behemoth agencies are often slowed down by complex layers of approval, Horizon Media turns its independence into a major advantage. The agency relies heavily on its core superpowers: structural agility,… Achieving 20% capacity gains and a IT Operations AutomationReal-time Analytics Gemini · Gemini platform · Looker Google Cloud Modified · Jun 26, 2026 Hallam Commercial and Professional Services United Kingdom Hallam builds custom no-code agents with Gemini Enterprise, removing development bottlenecks and scaling customer insights. For digital marketing agencies, capturing client attention is harder than ever. Online… Accelerates agent deployment from months to 3-4 hours with Gemini Enterprise Document ProcessingIT Operations Automation BigQuery · Gemini · Gemini Enterprise