Customer Service Automation · Enterprise Knowledge Search
Kuakua Jingling needed a secure, always-on platform for AI digital employees that could handle sensitive government and enterprise workflows while supporting fast model iteration and tenant-specific knowledge.
Reported impact
Kuakua Jingling launched a more secure and reliable digital-employee platform, improved issue-resolution speed, and nearly doubled service and creation efficiency while keeping sensitive customer data protected.
Kuakua Jingling built its digital-employee service on Huawei Cloud by combining microservices infrastructure, Huawei security controls, the Pangu large-model stack, and ModelArts. The application runs across more than 100 container nodes and serves government and enterprise workflows that require tenant isolation, high availability, and 24x7 task execution. At the model layer, the team uses Pangu capabilities from general understanding and generation through fine-tuning and scenario decision support so each digital employee can absorb private data, retain memory, and respond to domain-specific tasks. ModelArts provides the one-stop environment for data processing, model training, deployment, and management, shortening iteration cycles while letting the company retrain and publish role-specific assistants. Huawei Cloud's WAF, DDoS protection, encryption, and disaster-recovery tooling keep the SaaS platform secure and resilient while the models serve HR and service workflows.
Government and enterprise data is isolated inside the multi-tenant SaaS platform, then processed and fine-tuned in ModelArts and the Pangu stack to build customer- and role-specific assistants. The resulting digital-employee models are served back through the microservices layer into 24x7 workflow and service interactions.
"Huawei Cloud's support improved problem-location efficiency by 50% and nearly doubled service and creation efficiency. (original: 问题定位效率提高50%... 帮助公司将服务、创造等方面的效率提升近2倍。)"
"Kuakua Jingling relies on big data, cloud computing, AI algorithms, and large models, trains vertical and customer-specific models on Pangu, and serves government and enterprise customers with digital employees. (original: 夸夸菁领依托大数据、云计算、AI算法、大模型等技术... 并依托盘古大模型训练垂直行业大模型，以及利用政府和企业的私有数据来训练专有大模型，为各级政府及企业客户提供... 数智化产品和服务。)"
"ModelArts provides the one-stop environment for data processing, algorithm development, model training, deployment, and management. (original: 华为云提供AI开发者的一站式开发平台ModelArts... 覆盖从数据处理、算法开发到模型部署的全流程。)"
"Pangu capabilities from L0 through L2 give the digital employees understanding, generation, industry fine-tuning, real-time response, and intelligent decision making. (original: 华为盘古大模型从L0到L2各层能力逐步深化，L0具备强大的理解、生成能力；L1融入行业数据、逻辑，定制化训练优化；L2则强调场景适应性、实时响应与智能化决策。)"
"The digital-employee platform runs as microservices on more than 100 Huawei Cloud container nodes with encryption, WAF, DDoS defense, and security monitoring. (original: 数智员工采用微服务架构部署在华为云100多个容器节点上... 其Web应用防火墙及DDoS防护服务有效抵御网络攻击，结合安全监控工具，华为云提供全方位安全保障。)"
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Scoring methodology
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Traceability
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