IT Operations Automation
Tricon needed to document and automate manual maritime operations so it would not lose critical process knowledge and could accelerate reporting, communication and financial closeout across a small team.
Reported impact
Tricon reduced reporting effort, accelerated account settlement and made key maritime processes easier to share and execute consistently across the organization.
Tricon began using IBM watsonx Orchestrate to automate reporting, communications and next-best-action workflows across its vessel-services operation. The company’s processes had long depended on institutional knowledge and close supervision, creating risk as employees retired or left. Through a collaboration with ThisWay Global, Tricon used watsonx Orchestrate to automate form completion, surface task-specific communications and let more people participate in workflows while still following company standards and templates. Because the platform is cloud-based and configurable without heavy coding, it can be accessed from anywhere, including ship-based and remote environments. The design turns operations data and prior process steps into guided actions and generated communications, reducing manual input and making knowledge more reusable. This creates a practical automation layer for shipping logistics where timing, documentation quality and cross-team coordination all matter.
Operational inputs and prior task context are fed into watsonx Orchestrate, which generates forms, communications and next-best actions for onboard agents and operations staff across shipping workflows.
The manual completion of required forms takes each onboard agent four hours a week—with watsonx Orchestrate, the same forms are completed automatically in 30 minutes.
The next best action capabilities of watsonx Orchestrate enable Tricon to access data and generate relevant communications based on the task or action previously performed.
The watsonx Orchestrate demo showed we could eliminate manual data input, minimize errors and increase process velocity across multiple departments.
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Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
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