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Singapore General Hospital

Risk Management

Singapore General Hospital needed to curb inappropriate antibiotic prescribing and antimicrobial resistance, but its antimicrobial stewardship team could manually audit only a limited subset of prescriptions and could not scale to broader, real-time review across patient records and clinical context.

11.5% — as compared to the full review process, which identifies 4% of all cases for intervention
In a test using 2,012 pneumonia treatments unseen by the model, 624 cases were flagged as requiring additional review
Seventy-two (87%) of all intervention cases were captured within the 624 cases flagged for review
approximately 12,000 audits performed for broad-spectrum antibiotic use at SGH showed that 20 to 30 per cent of these prescriptions were inappropriate

Reported impact

Business outcome

The AI system improved stewardship efficiency by sharply narrowing the review queue, accelerating case analysis from manual minutes to sub-second assessment, and supporting more timely, targeted antibiotic interventions intended to reduce inappropriate prescribing, hospital stays, mortality, readmissions, and treatment costs.

  • Cost Reduction
  • Productivity Improvement
  • Risk Reduction
  • Scalability

Solution

Singapore General Hospital and DXC Technology co-created a custom AI-driven antimicrobial stewardship solution to automate review of antibiotic use for pneumonia. The implementation draws data from SGH's proprietary electronic medical records system and linked repositories including radiology images, laboratory results, histology reports, and anaesthetic charts. These inputs are transformed through data-engineering and data-completeness strategies so patient history, biomarkers, comorbidities, prior admissions, microbiology, and treatment timing can be normalized for analysis. On top of this data foundation, SGH built an operational AI model that flags prescriptions needing ASP review and a recommender AI model that suggests suitable regimens. The models apply a five-part clinical reasoning framework to support point-of-prescription decisions, prioritize complex cases, and move stewardship from retrospective manual audit toward real-time, patient-specific treatment guidance inside hospital clinical workflows.

Data flow

Clinical data is pulled from SGH's proprietary EMR system and linked repositories holding radiology, lab, histology, and anaesthetic records, then processed with data-engineering and missing-data strategies into illness-specific features. The operational AI model scores pneumonia prescriptions for review priority, and the recommender AI model returns regimen guidance for ASP teams and clinicians in clinical workflows.

Solution architecture

4 components · 4 layers
  1. Ingest
    • proprietary electronic medical records (EMR) system Provides the core institutional patient record data used to evaluate infections, treatments, comorbidities, and prescribing patterns.
  2. Compute
    • operational AI model Identifies antibiotic treatment profiles that require additional ASP review and prioritizes cases needing intervention.
  3. Storage
    • linked data repositories Supply supporting clinical data such as radiology images, laboratory results, histology reports, and anaesthetic charts for syndromic analysis.
  4. Serving
    • recommender AI model Suggests appropriate antibiotic regimens to guide clinicians at the point of prescription.

Architecture clues

  • Data quality, freshness, and completeness were explicit design constraints addressed through categorization, processing, and proxy or averaging strategies for missing information.
  • Feature engineering included symptoms within relevant periods, days between admissions, and administration of the pneumonia regimen.
  • Initial training data covered seven broad-spectrum intravenous antibiotics used to treat pneumonia.
  • The clinical reasoning framework evaluates five question groups: whether there is an infection, where it is, when it occurred, who the host is, and which antibiotic should be selected.
  • The target operating model is real-time support embedded in hospital clinical systems at the point of care.

Evidence from the source

"DXC and SGH co-created an AI model that gives antimicrobial stewardship program (ASP) teams faster, more accurate insights into antibiotic use."
"In 2018 alone, approximately 12,000 audits performed for broad-spectrum antibiotic use at SGH showed that 20 to 30 per cent of these prescriptions were inappropriate."
"In SGH, data will need to be drawn from institution’s proprietary electronic medical records system. Information from linked data repositories, such as radiology images, all laboratory results, histology reports and anaesthetic charts, is also required"
"In a test using 2,012 pneumonia treatments unseen by the model, 624 cases were flagged as requiring additional review. Seventy-two (87%) of all intervention cases were captured within the 624 cases flagged for review."
"Singapore General Hospital is working with DXC Technology to use artificial intelligence (AI) to automate the process of auditing antibiotic usage"
"While manual processes typically take 20 minutes to review each case, AI can assess the same data in less than a second"
Transparency Evidence & methodology 95/100 reference value · 94% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value95/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth25/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact25/25
    5 metrics describe measurable impact.
  • Deployment scale5/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence94%
  • Source authority25/25
    The deployment is described by the adopting organization or a government source.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    6 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Singapore General Hospital

    Singapore General Hospital customer story

    First-party
    https://dxc.com/insights/knowledge-base/paper/tackling-the-problem-of-antimicrobial-resistance-using-ai-and-automation
    Source type
    Customer-published story
    Published
    Aug 9, 2022
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Aug 9, 2022 · DXC Technology · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.