Customer Service Automation · IT Operations Automation · Real-time Analytics
"For instance, the Genix continuous emission monitoring system can observe and analyze up to 110 different parameters across multiple devices. Based on this data, the system will deliver actionable insights on Genix cloud running on Microsoft Azure.
Reported impact
By embedding Genix Copilot capabilities with ABB's industrial digital solutions, customers can see up to 35% cost savings in operations and maintenance, boost production efficiency by 30%
"For instance, the Genix continuous emission monitoring system can observe and analyze up to 110 different parameters across multiple devices. Based on this data, the system will deliver actionable insights on Genix cloud running on Microsoft Azure. Some statuses triggered might be critical alarms," says David Lincoln, Digital Lead at Measurement and Analytics, ABB. ABB leveraged Microsoft Azure OpenAI Service to integrate generative AI into the Genix platform, powering Genix Copilot. This solution enables users to interact using natural language to obtain answers to critical questions in real time. ABB customers using Genix Copilot can see up to 35% savings in operations and maintenance, and up to 20% improvement across energy and emission optimization. ABB sees about an 80% decrease in service calls with Genix Copilot self-service. ABB, a global leader in electrification and automation, had developed an industrial IoT and AI suite.
"For instance, the Genix continuous emission monitoring system can observe and analyze up to 110 different parameters across multiple devices.
ABB customers using Genix Copilot can see up to 35% savings in operations and maintenance, and up to 20% improvement across energy and emission optimization.
ABB leveraged Microsoft Azure OpenAI Service to integrate generative AI into the Genix platform, powering Genix Copilot. This solution enables users to interact using natural language to obtain answers to critical questi...
By embedding Genix Copilot capabilities with ABB's industrial digital solutions, customers can see up to 35% cost savings in operations and maintenance, boost production efficiency by 30%
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