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Microsoft Manufacturing China

Lenovo

Customer Service Automation · Real-time Analytics · Sales Automation

Centralization needed to manage global sales growth Lenovo recognized the immense potential to expand its business from hardware sales to a portfolio of smart IoT, Smart Infrastructure, and Smart Verticals through its three business groups, IDG, ISG and Lenovo Solutions and Services Group (SSG).

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Lenovo sales team transforms globally and closes faster with Dynamics 365 Sales
Lenovo, a global powerhouse in technology solutions that change the world, from laptops, tablets, and phones to servers and network systems, has been a major supplier to the electronics and data storage industry for nearly 40 years. Lenovo continually innovates, developing next-generation products and services for customers ranging from consumers to multi-national enterprises. More than 77,000 Lenovo employees serve 180 markets around the world.
USD1.3 billion increase in potential annual global sales with streamlined sales processes enabled by Dynamics 365.

Reported impact

Business outcome

Lenovo sales team transforms globally and closes faster with Dynamics 365 Sales

  • Cost Reduction
  • Productivity Improvement
  • Revenue Growth
  • Risk Reduction

Solution

Lenovo, a Manufacturing organization in China, modernized this customer service automation workload with Dynamics 365 Sales, Power BI, Microsoft Copilot for Sales, and Power Platform. Centralization needed to manage global sales growth Lenovo recognized the immense potential to expand its business from hardware sales to a portfolio of smart IoT, Smart Infrastructure, and Smart Verticals through its three business groups, IDG, ISG and Lenovo Solutions and Services Group (SSG). Dynamics 365 Sales gives sales teams a unified CRM system for pipeline management, guidance, and forecasting. Power BI publishes dashboards and self-service analytics so business users can act on fresher insights. Microsoft Copilot for Sales brings AI-assisted sales guidance and content generation into sellers’ existing workflows. Lenovo sales team transforms globally and closes faster with Dynamics 365 Sales.

Data flow

Data from SAP, Salesforce is ingested into Dynamics 365 Sales, processed across Power BI, and surfaced through Microsoft Copilot for Sales so teams can act on fresher operational insight.

Solution architecture

4 components · 2 layers
  1. Serving
    • Dynamics 365 Sales gives sales teams a unified CRM system for pipeline management, guidance, and forecasting.
    • Power BI publishes dashboards and self-service analytics so business users can act on fresher insights.
    • Microsoft Copilot for Sales brings AI-assisted sales guidance and content generation into sellers’ existing workflows.
  2. Orchestration
    • Power Platform provides the low-code foundation used to scale apps, automation, and governance patterns.

Evidence from the source

Centralization needed to manage global sales growth Lenovo recognized the immense potential to expand its business from hardware sales to a portfolio of smart IoT, Smart Infrastructure, and Smart Verticals through its three business groups, IDG, ISG and Lenovo Solutions and Services Group (SSG).
Dynamics 365 Sales
Lenovo sales team transforms globally and closes faster with Dynamics 365 Sales
Lenovo, a global powerhouse in technology solutions that change the world, from laptops, tablets, and phones to servers and network systems, has been a major supplier to the electronics and data storage industry for nearly 40 years. Lenovo continually innovates, developing next-generation products and services for customers ranging from consumers to multi-national enterprises. More than 77,000 Lenovo employees serve 180 markets around the world.
Sales teams can use their favorite and familiar apps within Dynamics 365, and they all worked together seamlessly, from lead and opportunity to manual forecasting and closing the sale. Sellers can manage their Outlook contacts, review meeting transcripts, monitor Power BI-boosted sales charts, view LinkedIn connections, check customer data during Teams calls, and confirm product availability with Dynamics 365 Sales, which integrates with their back-end systems.
Transparency Evidence & methodology 91/100 reference value · 87% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value91/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth20/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity16/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact25/25
    2 metrics describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence87%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    5 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Lenovo customer story

    First-party
    https://www.microsoft.com/en/customers/story/1726632166597338487-lenovo-dynamics-365-sales-china
    Source type
    Vendor-published customer story
    Published
    Feb 27, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Feb 27, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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