Use Case Intelligence RSS Search use cases Search
Microsoft Financial Services Nigeria

Access Holdings Plc.

Customer Service Automation · IT Operations Automation · Predictive Maintenance

Access Holdings Plc. is a leading multinational financial services group serving over 56 million customers with services like commercial banking, lending, payments, insurance, and asset management. To address challenges in data management, meeting productivity, and app or software development, the company adopted Copilot for Microsoft 365.

Read the original story Explore all use cases
"To inspire everyone in the organization to take advantage of AI, we knew we had to integrate AI into the tools people use every day.
Access Holdings Plc. is a leading multinational financial services group serving over 56 million customers with services like commercial banking, lending, payments, insurance, and asset management.
Access transitioned into a holding company to drive rapid growth and become a full-scale ecosystem player offering interconnected services across customer needs. Established in 2022, Access Holdings Plc.
Headquartered in Lagos, Nigeria, Access Holdings Plc. operates a network of more than 600 branches and service outlets, spanning three continents, 18 countries, and 56+ million customers.

Reported impact

Business outcome

Headquartered in Lagos, Nigeria, Access Holdings Plc. operates a network of more than 600 branches and service outlets, spanning three continents, 18 countries, and 56+ million customers.

  • Compliance
  • Cost Reduction
  • Productivity Improvement
  • Risk Reduction

Solution

Access Holdings Plc. is a leading multinational financial services group serving over 56 million customers with services like commercial banking, lending, payments, insurance, and asset management. To address challenges in data management, meeting productivity, and app or software development, the company adopted Copilot for Microsoft 365. Access transitioned into a holding company to drive rapid growth and become a full-scale ecosystem player offering interconnected services across customer needs. Established in 2022, Access Holdings Plc. consists of the Access Bank Group, a Payment and Switching Services Company, a Digital Lending Company, a Pension Fund Company, and an Insurance Brokerage Company. "To inspire everyone in the organization to take advantage of AI, we knew we had to integrate AI into the tools people use every day. Copilot for Microsoft 365 made the most sense and was a natural fit for us," explains Bamisebi.

Solution architecture

1 components · 1 layer
  1. Serving
    • Microsoft 365 Provides the collaboration and productivity applications where employees consume the new workflows.

Architecture clues

  • "To inspire everyone in the organization to take advantage of AI, we knew we had to integrate AI into the tools people use every day.
  • Access Holdings Plc. is a leading multinational financial services group serving over 56 million customers with services like commercial banking, lending, payments, insurance
  • Access transitioned into a holding company to drive rapid growth and become a full-scale ecosystem player offering interconnected services across customer needs.
  • Headquartered in Lagos, Nigeria, Access Holdings Plc. operates a network of more than 600 branches and service outlets, spanning three continents, 18 countries
  • Microsoft 365: Provides the collaboration and productivity applications where employees consume the new workflows.
  • The holding company started by training its executive directors and then the general managers to use Copilot.

Evidence from the source

Access Holdings Plc. is a leading multinational financial services group serving over 56 million customers with services like commercial banking, lending, payments, insurance, and asset management.
Access transitioned into a holding company to drive rapid growth and become a full-scale ecosystem player offering interconnected services across customer needs. Established in 2022, Access Holdings Plc.
Headquartered in Lagos, Nigeria, Access Holdings Plc. operates a network of more than 600 branches and service outlets, spanning three continents, 18 countries, and 56+ million customers.
Transparency Evidence & methodology 81/100 reference value · 82% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value81/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth20/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity16/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence82%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence15/20
    3 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Access Holdings Plc. customer story

    First-party
    https://www.microsoft.com/en/customers/story/1802756598954587083-access-holdings-plc-microsoft-365-banking-and-capital-markets-en-nigeria
    Source type
    Vendor-published customer story
    Published
    Aug 19, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Aug 19, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

Related

Similar use cases

See all like this
Microsoft Dec 3, 2024 SACE Financial Services Italy Done manually, these processes take about half a day. With Copilot, they take an hour. "It was very traditional," says Gianfranco Chimirri, who joined SACE as Chief People Officer in 2023. "The… Customer Service AutomationDocument Processing Microsoft Azure Microsoft Oct 15, 2024 Capitec Bank Financial Services South Africa The bank's Head of Data Transformation wanted to make things even simpler for employees. By integrating Copilot with Smart Narrative in Power BI, O'Carroll saw an opportunity to automatically generate… Customer Service AutomationIT Operations Automation Azure OpenAI Service · Copilot for Power BI · Microsoft 365 Copilot IBM Aug 11, 2026 Inter Financial Services Brazil Inter needed to evolve a large, API-heavy conversational banking environment into a more scalable AI operating model without breaking the integrations, governance controls, and continuity behind critical customer… 45M customers served Customer Service AutomationIT Operations Automation IBM Cloud · IBM watsonx Orchestrate