Use Case Intelligence RSS Search use cases Search
Microsoft Financial Services France

AXA GIE

Enterprise Knowledge Search

Counting 93 million clients globally and operating in over 51 countries, AXA is one of the world's leading insurance and asset management groups. The company joined the surge of generative AI, providing its 140,000 employees the power of this new era of AI with an emphasis on doing things securely and responsibly.

Read the original story Explore all use cases
Counting 93 million clients globally and operating in over 51 countries, AXA is one of the world's leading insurance and asset management groups.

Reported impact

Business outcome

Currently, 140,000 AXA employees have access to the platform. " As an employer, it is our responsibility to provide our employees with the best tools to enhance their comfort and enable them to focus on high-value activities, " he added.

  • Compliance
  • Customer Experience
  • Productivity Improvement
  • Risk Reduction
  • Speed to Market

Solution

AXA, a leading insurance company, is taking a new step in its digital transformation with generative AI. Counting 93 million clients globally and operating in over 51 countries, AXA is one of the world's leading insurance and asset management groups. The company joined the surge of generative AI, providing its 140,000 employees the power of this new era of AI with an emphasis on doing things securely and responsibly. After crafting the overall functional architecture, a team of AXA experts collaborated with Microsoft, the company's long-term and trusted services provider The initial two months focused on prototyping, followed by a month of fine-tuning. By summer, the AXA Secure GPT application was rolled out for employees within AXA Group Operations present in 14 countries. The implementation centers on Azure OpenAI Service, Azure AI Studio, Azure to support enterprise knowledge search workflows.

Solution architecture

3 components · 2 layers
  1. Compute
    • Azure OpenAI Service Powers the generative assistant that helps employees search, summarize, and draft content.
    • Azure Provides the underlying cloud infrastructure, identity, and managed services for the solution.
  2. Orchestration
    • Azure AI Studio Provides the managed environment for building, evaluating, and governing AI applications.

Architecture clues

  • AXA, a leading insurance company, is taking a new step in its digital transformation with generative AI.
  • Counting 93 million clients globally and operating in over 51 countries, AXA is one of the world's leading insurance and asset management groups.
  • The initial two months focused on prototyping, followed by a month of fine-tuning.

Evidence from the source

AXA, a leading insurance company, is taking a new step in its digital transformation with generative AI.
After crafting the overall functional architecture, a team of AXA experts collaborated with Microsoft, the company's long-term and trusted services provider
Counting 93 million clients globally and operating in over 51 countries, AXA is one of the world's leading insurance and asset management groups.
Currently, 140,000 AXA employees have access to the platform. " As an employer, it is our responsibility to provide our employees with the best tools to enhance their comfort and enable them to focus on high-value activi...
Transparency Evidence & methodology 61/100 reference value · 85% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value61/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth15/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity16/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact0/25
    0 metrics describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence85%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    4 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity6/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    AXA GIE customer story

    First-party
    https://www.microsoft.com/en/customers/story/1760377839901581759-axa-gie-azure-insurance-en-france
    Source type
    Vendor-published customer story
    Published
    Apr 24, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Apr 24, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

Related

Similar use cases

See all like this
Microsoft May 19, 2026 Genworth Financial Services United States Genworth sought to empower innovation and modernize decision making while navigating strict regulatory requirements and maintaining trust. Genworth Financial, Inc., an American financial services company, and its subsidiaries ("Genworth") have… Enterprise Knowledge SearchRisk Management Microsoft 365 Copilot Microsoft Apr 30, 2025 NatWest Group Financial Services United Kingdom NatWest Group wanted to give colleagues secure, compliant generative AI tools that help them find information, summarize documents, draft content, and work more efficiently at bank-wide scale. 99% of our colleagues Document ProcessingEnterprise Knowledge Search AI Digital Enabler for NatWest · Microsoft Copilot Chat Microsoft Feb 6, 2025 PIMCO Financial Services United States The client-facing teams at PIMCO serve hundreds of thousands of clients around the world, all of whom need accurate, up-to-date information on the products they hold. To boost the client experience, PIMCO wanted to help… PIMCO is a global leader in active fixed income with $2 trillion in assets under management (as of September… Document ProcessingEnterprise Knowledge Search Azure AI Search · Azure AI Services · Azure OpenAI Service