Enterprise Knowledge Search
The challenge: The sheer number of documents makes it hard to find the right information
Reported impact
Boehringer Ingelheim is also benefiting from the high compatibility of Microsoft solutions. iQNow is integrated directly into Word PowerPoint —the two programs in which the lion’s share of drug development documents are written. “We’ve named this plug-in iQMe,” Kapisoda says.
The challenge: The sheer number of documents makes it hard to find the right information How can expert knowledge be used efficiently? Typically, someone comes up with a question and searches until they’ve found their answer. In the pharmaceutical industry, coming up with the answer quickly can save many lives. There’s no time to lose when it comes to developing medications—it’s imperative that lifesaving drugs are made available to those who need them as quickly as possible. This is why time is the key metric in many process steps: development, clinical trials, and approval by the responsible authorities. As pharmaceutical companies must observe a clear set of rules and requirements, they have only a limited influence on the efficiency of many process steps.
Content from SharePoint is ingested into Azure OpenAI Service, where it is indexed, enriched, or reasoned over before grounded answers are returned to employees through business applications.
Boehringer Ingelheim is also benefiting from the high compatibility of Microsoft solutions. iQNow is integrated directly into Word PowerPoint —the two programs in which the lion’s share of drug development documents are written. “We’ve named this plug-in iQMe,” Kapisoda says.
How can expert knowledge be used efficiently? Typically, someone comes up with a question and searches until they’ve found their answer.
The challenge: The sheer number of documents makes it hard to find the right information
There’s no time to lose when it comes to developing medications—it’s imperative that lifesaving drugs are made available to those who need them as quickly as possible. This is why time is the key metric in many process steps: development, clinical trials, and approval by the responsible authorities.
“Over the lifecycle of any one of our products, a single department will produce more than 60,000 documents of every conceivable format—and that can involve anywhere up to 5,000 experts. These documents contain knowledge that is extremely valuable to other projects as well,” says Michael Schorpp, Senior Expert Knowledge and Learning Architecture & Strategy at Boehringer Ingelheim .
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
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