Customer Service Automation · Enterprise Knowledge Search · Security and Compliance
Tony Ellis, Service Director for IT at Buckinghamshire Council, explains the approach: “As a leading local authority, we wanted to engage sooner rather than later.
Reported impact
10-20% time savings Helping staff to be more productive With the pressure on all public sector organisations to do more with less, Buckinghamshire Council was very excited about the potential of Microsoft Copilot to help alleviate the pressure on services and staff and to drive productivity and efficiencies.
Buckinghamshire Council wants to take a lead on the responsible adoption of AI and, in particular, Microsoft Copilot. Tony Ellis, Service Director for IT at Buckinghamshire Council, explains the approach: “As a leading local authority, we wanted to engage sooner rather than later. We started to warm up the business in September 2023, letting them know our plans to buy 300 Microsoft 365 Copilot licences.” “We took the view that the people who best knew where the potential benefits might be are the people doing the work,” he continues. 10-20% time savings Helping staff to be more productive With the pressure on all public sector organisations to do more with less, Buckinghamshire Council was very excited about the potential of Microsoft Copilot to help alleviate the pressure on services and staff and to drive productivity and efficiencies.
10-20% time savings Helping staff to be more productive With the pressure on all public sector organisations to do more with less, Buckinghamshire Council was very excited about the potential of Microsoft Copilot to help alleviate the pressure on services and staff and to drive productivity and efficiencies.
The most successful pitches would win Copilot licences.” Rolling out Microsoft 365 Copilot Peter Parfitt, Head of Digital and AI Programme Lead at Buckinghamshire Council, recalls, “We were in a good position; we had the budget, had leadership buy-in, and we knew we wanted to move fast.” One of the earliest actions was to create an AI governance board.
Tony Ellis, Service Director for IT at Buckinghamshire Council, explains the approach: “As a leading local authority, we wanted to engage sooner rather than later.
We started to warm up the business in September 2023, letting them know our plans to buy 300 Microsoft 365 Copilot licences.” “We took the view that the people who best knew where the potential benefits might be are the people doing the work,” he continues.
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