Customer Service Automation · Enterprise Knowledge Search · Security and Compliance
Riding the wave of disruptive technologies "Generative AI represents a real technological breakthrough that we need to seize," asserts Nicolas Thibaut, pointing out that within Cdiscount, the potential of this technology is unanimously supported, first and foremost, by management.
Reported impact
Team commitment, the cornerstone of innovation While these initial experiments have been conclusive, the adoption of generative AI cannot be achieved without the full involvement of the teams: "We have carried out a major effort to raise awareness of the tool, increasing the number of users from 100 to 290," Nicolas Thibaut says, pleased.
Cdiscount used Azure OpenAI Service, Azure AI Foundry, GitHub Copilot to replace disconnected manual workflows with a more consistent digital operating model. Low-code automation and copilot capabilities orchestrate tasks, route work, and surface context to agents or business users without requiring separate point solutions. Where generative AI is involved, Azure OpenAI handles the language understanding layer while connected data and workflow services keep responses grounded in enterprise context. It also connects with surrounding systems such as GitHub Copilot, which lets the new Azure-based workflow fit into existing operations rather than standing apart from them. Team commitment, the cornerstone of innovation While these initial experiments have been conclusive, the adoption of generative AI cannot be achieved without the full involvement of the teams: "We have carried out a major effort to raise awareness of the tool, increasing the number of users from 100.
Content and operational context are prepared in the application data layer, passed to Azure OpenAI for generation or extraction, stored in Azure storage services, and returned through the user-facing application to employees or customers with grounded responses.
"Thanks to GitHub Copilot, they save an average of half a working day a week." More concretely, the pull request rate—enabling a developer to inform his team members that the newly developed functionality is available for revision and...
In fact, the French e-commerce leader has already begun its deployment across all business lines: "We want all our employees to have access to generative AI, and to be able to use it to develop business and professional ideas." This high...
Making GitHub Copilot an ally for developers A fortnight later, the tool has already been adopted by around 100 developers, who use it to generate algorithms, frameworks, and tests in JavaScript, React, Python, and .NET Core, so that they...
Riding the wave of disruptive technologies "Generative AI represents a real technological breakthrough that we need to seize," asserts Nicolas Thibaut, pointing out that within Cdiscount, the potential of this technology is unanimously...
Team commitment, the cornerstone of innovation While these initial experiments have been conclusive, the adoption of generative AI cannot be achieved without the full involvement of the teams: "We have carried out a major effort to raise...
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