Use Case Intelligence RSS Search use cases Search
Microsoft Commercial and Professional Services France

Gojob

Customer Service Automation · Enterprise Knowledge Search · Security and Compliance

It also offers an environment which is consistent with our needs in terms of data sovereignty, confidentiality, and security," Pascal Lorne adds.

Read the original story Explore all use cases
Gojob is a 100% digital employment agency, which was created in 2015 out of the conviction that access to employment is a vector of human dignity
Gojob is a 100% digital employment agency, which was created in 2015 out of the conviction that access to employment is a vector of human dignity and social...
Since then, the scaleup's 200 employees, based in France
Since then, the scaleup's 200 employees, based in France and in the United States, have turned this conviction into a mission: that of putting as many people...

Reported impact

Business outcome

Founder Pascal Lorne and Product Manager Thibaut Watrigant are behind this cutting-edge innovation, which they told us all about.

  • Revenue Growth
  • Scalability
  • Speed to Market

Solution

Gojob used Azure OpenAI Service, Power Platform to replace disconnected manual workflows with a more consistent digital operating model. Low-code automation and copilot capabilities orchestrate tasks, route work, and surface context to agents or business users without requiring separate point solutions. Where generative AI is involved, Azure OpenAI handles the language understanding layer while connected data and workflow services keep responses grounded in enterprise context. Founder Pascal Lorne and Product Manager Thibaut Watrigant are behind this cutting-edge innovation, which they told us all about.

Data flow

Content and operational context are prepared in the application data layer, passed to Azure OpenAI for generation or extraction, stored in Azure storage services, and returned through the user-facing application to employees or customers with grounded responses.

Solution architecture

2 components · 2 layers
  1. Compute
    • Azure OpenAI Service Runs large language model inference for summarization, extraction, conversational AI, and grounded answers.
  2. Orchestration
    • Power Platform Provides the low-code automation and application platform for workflow modernization.

Architecture clues

  • Uses Azure OpenAI for grounded generation or large-scale extraction workloads.

Evidence from the source

Azure OpenAI Service is the best generative AI solution on the market today.
Founder Pascal Lorne and Product Manager Thibaut Watrigant are behind this cutting-edge innovation, which they told us all about.
In this context, the company has developed Aglae, a virtual assistant based on Azure OpenAI Service.
It also offers an environment which is consistent with our needs in terms of data sovereignty, confidentiality, and security," Pascal Lorne adds.
Virtual assistant Aglae is here to help To bring the project to fruition, Gojob chose Microsoft and Azure AI : "Azure OpenAI Service is the best generative AI solution on the market today.
Transparency Evidence & methodology 86/100 reference value · 89% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value86/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth20/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity16/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact25/25
    3 metrics describe measurable impact.
  • Deployment scale5/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence89%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    5 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Gojob customer story

    First-party
    https://www.microsoft.com/en/customers/story/20838-gojob-azure-open-ai-service
    Source type
    Vendor-published customer story
    Published
    Jan 20, 2025
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Jan 20, 2025 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

Related

Similar use cases

See all like this
Microsoft Sep 30, 2024 Buckinghamshire Council Healthcare United Kingdom Tony Ellis, Service Director for IT at Buckinghamshire Council, explains the approach: “As a leading local authority, we wanted to engage sooner rather than later. 10-20% time savings Helping staff to be more productive With the pressure on all public sector organisations to… Customer Service AutomationEnterprise Knowledge Search Microsoft 365 Copilot · Microsoft Copilot Studio · Microsoft Copilot for Microsoft 365 Microsoft Jul 4, 2024 Cdiscount Retail France Riding the wave of disruptive technologies "Generative AI represents a real technological breakthrough that we need to seize," asserts Nicolas Thibaut, pointing out that within Cdiscount, the potential of this… 20% for junior profiles. Customer Service AutomationEnterprise Knowledge Search Azure AI Foundry · Azure OpenAI Service · GitHub Copilot Microsoft Mar 22, 2024 Otto Group Public Sector Germany Efficient knowledge management is crucial for the success of any company—no matter whether the goal is to develop new products or provide the information necessary to ensure good customer service. At present, 26,000 users have access to ogGPT and the next goal is to add a further 10,000. Customer Service AutomationEnterprise Knowledge Search Azure · Azure AI Search · Azure OpenAI Service