Microsoft Nonprofit United Kingdom

British Heart Foundation

Enterprise Knowledge Search

The British Heart Foundation (BHF) is Europe's largest funder of research into heart and circulatory disease, and the organization finances projects using AI to accelerate scientific breakthroughs. It wanted to test how AI could help its business operations, too.

As a nonprofit deeply dedicated to pushing the boundaries of today's medical understanding, BHF continues to invest in projects that leverage AI.
Correcting genes that cause inherited heart disease, building an AI model to identify people with the highest risk of a fatal heart attack
In its initial test, users estimate that Microsoft 365 Copilot could save them up to 30 minutes per day. Efficiencies free them to collaborate, tackle big projects, and invest in their culture of innovation.
Staff participating in the pilot delegate tasks to Microsoft 365 Copilot, which they estimate could save up to 30 minutes per day.

Reported impact

Business outcome

In its initial test, users estimate that Microsoft 365 Copilot could save them up to 30 minutes per day. Efficiencies free them to collaborate, tackle big projects, and invest in their culture of innovation.

  • Customer Experience
  • Productivity Improvement
  • Risk Reduction

Solution

The British Heart Foundation (BHF) is Europe's largest funder of research into heart and circulatory disease, and the organization finances projects using AI to accelerate scientific breakthroughs. The British Heart Foundation (BHF) is Europe's largest funder of research into heart and circulatory disease, and the organization finances projects using AI to accelerate scientific breakthroughs. It wanted to test how AI could help its business operations, too. BHF is testing Microsoft 365 Copilot with about 300 employees. Staff are using the AI assistant to stay up to date on office communication, craft emails and documents, and search across the nonprofit's tech platforms. Correcting genes that cause inherited heart disease, building an AI model to identify people with the highest risk of a fatal heart attack The implementation centers on Copilot for Microsoft 365, Microsoft 365, Outlook to support enterprise knowledge search workflows.

Solution architecture

3 components · 1 layer
  1. Serving
    • Copilot for Microsoft 365 Provides the employee assistant used to summarize, draft, and retrieve information in day-to-day work.
    • Microsoft 365 Provides the productivity suite where the new workflows are delivered to employees.
    • Outlook Provides the email workspace where AI-assisted drafting and summarization are used.

Architecture clues

  • In its initial test, users estimate that Microsoft 365 Copilot could save them up to 30 minutes per day.

Evidence from the source

BHF is testing Microsoft 365 Copilot with about 300 employees. Staff are using the AI assistant to stay up to date on office communication, craft emails and documents, and search across the nonprofit's tech platforms.
In its initial test, users estimate that Microsoft 365 Copilot could save them up to 30 minutes per day. Efficiencies free them to collaborate, tackle big projects, and invest in their culture of innovation.
The British Heart Foundation (BHF) is Europe's largest funder of research into heart and circulatory disease, and the organization finances projects using AI to accelerate scientific breakthroughs.
Transparency Evidence & methodology 90/100 reference value · 82% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value90/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth15/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact25/25
    2 metrics describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence82%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence15/20
    3 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    British Heart Foundation customer story

    First-party
    https://www.microsoft.com/en/customers/story/18915-british-heart-foundation-microsoft-copilot
    Source type
    Vendor-published customer story
    Published
    Nov 10, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Nov 10, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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