Enterprise Knowledge Search
YMCA Victoria needed a scalable way to give employees and volunteers across more than 150 locations consistent access to policies, procedures, and updates despite language barriers, fragmented communication channels, and varying digital literacy.
Reported impact
YMCA Victoria reported faster access to policy guidance in preferred languages, reduced manual translation and document interpretation effort, improved consistency across practices, greater employee confidence and engagement, and better decision-making with real-time data.
YMCA Victoria, working with Digital Armour and Telstra, implemented Polly, a multilingual AI chatbot built on Microsoft technologies to deliver policy and procedure guidance to staff and volunteers in their preferred language. Copilot Studio provides the conversational interface so team members can ask natural-language questions and receive immediate, context-aware responses. SharePoint integration gives Polly real-time access to YMCA Victoria’s organisational content, letting the bot retrieve and reference current policies instead of relying on static translations or printed materials. Azure AI Translator converts that policy information into multiple languages for a culturally diverse workforce. Microsoft Cloud Infrastructure hosts the solution so it can scale securely across distributed and hybrid environments, while Telstra’s enterprise-grade network supplies the low-latency, high-availability connectivity needed for real-time performance across more than 150 sites.
Team members submit natural-language questions to Polly through Copilot Studio over Telstra’s network. The chatbot retrieves relevant YMCA Victoria policies and procedures through SharePoint integration, uses Azure AI Translator to render the information in the user’s preferred language, and returns context-aware answers and summaries in real time. Microsoft Cloud Infrastructure hosts the service so it can scale across more than 150 sites.
"Azure AI Translator ensured policy information could be delivered in multiple languages."
"Built using Microsoft technologies and deployed in partnership with Digital Armour and Telstra, Polly was engineered to deliver real-time, context-aware support in multiple languages."
"Task efficiency has tripled, freeing up time for staff to focus on what matters most: supporting their communities."
"Telstra’s network played a vital role in enabling Polly to perform reliably across more than 150 YMCA Victoria sites."
"The program translates complex documents into clear, simple language and provides helpful summaries that are quick to read and easy to understand."
"To further enhance functionality, SharePoint integration enabled Polly to access and reference organisational content in real time."
"Using Copilot Studio, YMCA Victoria designed a conversational interface that enables natural language queries and intelligent automation."
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