Customer Service Automation · Enterprise Knowledge Search · System Migration
Together, these solutions save the company over 30,000 hours a year in manual processing time.
Reported impact
Every year, teams from across the organization are given eight weeks to build automated solutions for real business scenarios with support from the Automation CoE, culminating in a presentation to the executive leadership team.
Cineplex used Microsoft Copilot Studio, Power BI, Power Platform to replace disconnected manual workflows with a more consistent digital operating model. Low-code automation and copilot capabilities orchestrate tasks, route work, and surface context to agents or business users without requiring separate point solutions. Every year, teams from across the organization are given eight weeks to build automated solutions for real business scenarios with support from the Automation CoE, culminating in a presentation to the executive leadership team. The architecture emphasizes managed services, reusable integrations, and governed data handling so the organization can scale adoption without rebuilding the solution for each new team or use case.
Business data is unified in the service data layer, Power Automate coordinates the workflow across connected systems, and Power Apps surfaces the experience to employees or customers in a single guided interface.
After a competitive review, Cineplex decided to adopt Power Automate more broadly across the company.
Every year, teams from across the organization are given eight weeks to build automated solutions for real business scenarios with support from the Automation CoE, culminating in a presentation to the executive leadership team.
The group was led by Bo Wang, Vice President of Taxation & Treasury at Cineplex—a self-taught citizen developer who had started using Microsoft Power Automate to build robotic process automation (RPA) solutions for his team.
To streamline business processes, over 100 employees are using Power Platform to develop innovative automation solutions for finance, guest services, and other departments.
Together, these solutions save the company over 30,000 hours a year in manual processing time.
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Traceability
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