MicrosoftSoftware / SaaSSystem MigrationCloud NativeERP / CRMCustomer ExperienceProductivity ImprovementRevenue GrowthScalability2024MicrosoftMS#0078d4Software / SaaSSingaporeIf you‘re a retailer trying to set up your e-commerce site, you might struggle to integrate your online storefront with back-end systems. Existing solutions like inventory, customer relationship management, and…With over 20 years of experience and more than 12,000 websites developed, DynamicWeb helps retailers simplify…Feb 28, 20246System MigrationAzure OpenAI Service · Dynamics 365 Business Central · Microsoft 36502024-02-286
If you‘re a retailer trying to set up your e-commerce site, you might struggle to integrate your online storefront with back-end systems. Existing solutions like inventory, customer relationship management, and financial operations sometimes don’t talk to each other. This disconnection leads to inefficiencies and, ultimately, an unsatisfying customer experience. E-commerce isn’t just an online extension of physical stores; it's something that can drive businesses further. For that, you would need a comprehensive business solution.
↗With over 20 years of experience and more than 12,000 websites developed, DynamicWeb helps retailers simplify their operations and transform their businesses.
↗“After they decided to use the DynamicWeb platform running on Azure, New Hoong Fatt was able to process an impressive 1,200 customer orders per day.
↗“This move will allow more retail customers to easily find and deploy our offerings and transform their operations.” Discover more details CUSTOMER DynamicWeb PRODUCTS Azure Dynamics 365 Dynamics 365 Business Central Microsoft 365 Power BI ORGANIZATION SIZE 50-999 employees COUNTRY Singapore BUSINESS NEED Scaled operations INDUSTRY Professional and Business Services Explore related stories Stories in this industry Stories about this customer Showing 32 of 98 categories Showing 1-2 of 2 slides Previous slide Next slide We are Microsoft Empowering others Our mission is to empower every person and every organization on the planet to achieve more.
↗“What would have taken us 10 months to change one system, took us only nine months for six.
Reported impact
Business outcome
From boosting BHG Department Stores' sales to enabling Pet Lover Centre to process thousands of orders daily, DynamicWeb is directly impacting retailers’ bottom lines. The company also enables retailers to conduct net satisfaction surveys, analyze results, and optimize their services to improve customer experience, aiding in retention and upselling.
Customer Experience
Productivity Improvement
Revenue Growth
Scalability
Solution
DynamicWeb used Azure OpenAI Service, Microsoft Dynamics 365, Dynamics 365 Business Central to move core workloads and data onto a modern cloud platform. If you‘re a retailer trying to set up your e-commerce site, you might struggle to integrate your online storefront with back-end systems. Existing solutions like inventory, customer relationship management, and financial operations sometimes don’t talk to each other. This disconnection leads to inefficiencies and, ultimately, an unsatisfying customer experience. E-commerce isn’t just an online extension of physical stores; it's something that can drive businesses further. For that, you would need a comprehensive business solution. Key implementation elements included Azure OpenAI Service generates natural-language responses and task automation for the solution; Microsoft Dynamics 365 provides the common business process layer that standardizes operations; Dynamics 365 Business Central handles ERP and financial transactions inside...
Data flow
Legacy applications and data are moved onto an Azure-based platform, where standardized services, integrations, and analytics support the new operating model.
Solution architecture
6 components · 4 layers
Compute
Azure OpenAI ServiceGenerates natural-language responses and task automation for the solution.
Microsoft AzureHosts the application, data, and integrations on scalable cloud infrastructure.
Serving
Power BIDelivers reports and dashboards to business users.
Orchestration
Microsoft Dynamics 365Provides the common business process layer that standardizes operations.
Dynamics 365 Business CentralHandles ERP and financial transactions inside the integrated platform.
Uncategorized
Microsoft 365Provides the documents, messages, and meetings that feed user workflows.
Architecture clues
Applies a headless application architecture.
Built as a cloud-native platform.
Creates a single source of truth for enterprise data.
Implements API-first integration patterns.
Uses a microservices-based architecture.
Evidence from the source
From boosting BHG Department Stores' sales to enabling Pet Lover Centre to process thousands of orders daily, DynamicWeb is directly impacting retailers’ bottom lines. The company also enables retailers to conduct net satisfaction surveys, analyze results, and optimize their services to improve customer experience, aiding in retention and upselling.
If you‘re a retailer trying to set up your e-commerce site, you might struggle to integrate your online storefront with back-end systems. Existing solutions like inventory, customer relationship management, and financial operations sometimes don’t talk to each other. This disconnection leads to inefficiencies and, ultimately, an unsatisfying customer experience. E-commerce isn’t just an online extension of physical stores; it's something that can drive businesses further. For that, you would need a comprehensive business solution.
With over 20 years of experience and more than 12,000 websites developed, DynamicWeb helps retailers simplify their operations and transform their businesses.
“What would have taken us 10 months to change one system, took us only nine months for six.
Review how this reference was scored and trace each normalized claim back to its documented source.
01
Scoring methodology
How scores are calculated
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Customer reference value90/100
Problem clarity20/20
Measures whether the customer's operational problem is specific enough to compare.
Implementation depth25/25
Rewards named components, data flow, integrations, and architecture detail.
Outcome specificity20/20
Measures whether the reported benefit is concrete rather than a generic claim.
Quantified impact15/25
1 metric describe measurable impact.
Deployment scale10/10
Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence92%
Source authority20/25
The main evidence is an official vendor-published customer story.
Claim traceability23/25
11 of 12 key fields link to a named source.
Direct evidence20/20
4 direct source quotes retained.
Date provenance10/10
The publication date comes from the source page or publisher.
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