Microsoft Software / SaaS Singapore

DynamicWeb

System Migration

If you‘re a retailer trying to set up your e-commerce site, you might struggle to integrate your online storefront with back-end systems. Existing solutions like inventory, customer relationship management, and financial operations sometimes don’t talk to each other. This disconnection leads to inefficiencies and, ultimately, an unsatisfying customer experience. E-commerce isn’t just an online extension of physical stores; it's something that can drive businesses further. For that, you would need a comprehensive business solution.

With over 20 years of experience and more than 12,000 websites developed, DynamicWeb helps retailers simplify their operations and transform their businesses.
“After they decided to use the DynamicWeb platform running on Azure, New Hoong Fatt was able to process an impressive 1,200 customer orders per day.
“This move will allow more retail customers to easily find and deploy our offerings and transform their operations.” Discover more details CUSTOMER DynamicWeb PRODUCTS Azure Dynamics 365 Dynamics 365 Business Central Microsoft 365 Power BI ORGANIZATION SIZE 50-999 employees COUNTRY Singapore BUSINESS NEED Scaled operations INDUSTRY Professional and Business Services Explore related stories Stories in this industry Stories about this customer Showing 32 of 98 categories Showing 1-2 of 2 slides Previous slide Next slide We are Microsoft Empowering others Our mission is to empower every person and every organization on the planet to achieve more.
“What would have taken us 10 months to change one system, took us only nine months for six.

Reported impact

Business outcome

From boosting BHG Department Stores' sales to enabling Pet Lover Centre to process thousands of orders daily, DynamicWeb is directly impacting retailers’ bottom lines. The company also enables retailers to conduct net satisfaction surveys, analyze results, and optimize their services to improve customer experience, aiding in retention and upselling.

  • Customer Experience
  • Productivity Improvement
  • Revenue Growth
  • Scalability

Solution

DynamicWeb used Azure OpenAI Service, Microsoft Dynamics 365, Dynamics 365 Business Central to move core workloads and data onto a modern cloud platform. If you‘re a retailer trying to set up your e-commerce site, you might struggle to integrate your online storefront with back-end systems. Existing solutions like inventory, customer relationship management, and financial operations sometimes don’t talk to each other. This disconnection leads to inefficiencies and, ultimately, an unsatisfying customer experience. E-commerce isn’t just an online extension of physical stores; it's something that can drive businesses further. For that, you would need a comprehensive business solution. Key implementation elements included Azure OpenAI Service generates natural-language responses and task automation for the solution; Microsoft Dynamics 365 provides the common business process layer that standardizes operations; Dynamics 365 Business Central handles ERP and financial transactions inside...

Data flow

Legacy applications and data are moved onto an Azure-based platform, where standardized services, integrations, and analytics support the new operating model.

Solution architecture

6 components · 4 layers
  1. Compute
    • Azure OpenAI Service Generates natural-language responses and task automation for the solution.
    • Microsoft Azure Hosts the application, data, and integrations on scalable cloud infrastructure.
  2. Serving
    • Power BI Delivers reports and dashboards to business users.
  3. Orchestration
    • Microsoft Dynamics 365 Provides the common business process layer that standardizes operations.
    • Dynamics 365 Business Central Handles ERP and financial transactions inside the integrated platform.
  4. Uncategorized
    • Microsoft 365 Provides the documents, messages, and meetings that feed user workflows.

Architecture clues

  • Applies a headless application architecture.
  • Built as a cloud-native platform.
  • Creates a single source of truth for enterprise data.
  • Implements API-first integration patterns.
  • Uses a microservices-based architecture.

Evidence from the source

From boosting BHG Department Stores' sales to enabling Pet Lover Centre to process thousands of orders daily, DynamicWeb is directly impacting retailers’ bottom lines. The company also enables retailers to conduct net satisfaction surveys, analyze results, and optimize their services to improve customer experience, aiding in retention and upselling.
If you‘re a retailer trying to set up your e-commerce site, you might struggle to integrate your online storefront with back-end systems. Existing solutions like inventory, customer relationship management, and financial operations sometimes don’t talk to each other. This disconnection leads to inefficiencies and, ultimately, an unsatisfying customer experience. E-commerce isn’t just an online extension of physical stores; it's something that can drive businesses further. For that, you would need a comprehensive business solution.
With over 20 years of experience and more than 12,000 websites developed, DynamicWeb helps retailers simplify their operations and transform their businesses.
“What would have taken us 10 months to change one system, took us only nine months for six.
Transparency Evidence & methodology 90/100 reference value · 92% confidence · 3 sources

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value90/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth25/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence92%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability23/25
    11 of 12 key fields link to a named source.
  • Direct evidence20/20
    4 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency9/10
    3 source references document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    DynamicWeb customer story

    First-party
    https://www.microsoft.com/en/customers/story/1739176752983566064-dynamicweb-azure-professional-services-en-singapore
    Source type
    Vendor-published customer story
    Published
    Feb 28, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date
  2. DynamicWeb

    DynamicWeb Celebrates 25 Years of Simplifying Commerce and Driving Innovation

    First-party
    https://dynamicweb.com/resources/insights/news-articles/dynamicweb-celebrates-25-years-of-simplifying-commerce-and-driving-innovation

    With 150+ employees worldwide, the company remains focused on its mission to simplify eCommerce and drive innovation for years to come.

    Source type
    Official company website
    Supports
    • Company size
  3. LinkedIn

    DynamicWeb | LinkedIn

    Independent secondary
    https://www.linkedin.com/company/dynamicweb-software/

    The Organization JSON-LD lists addressLocality 'Viby J', and addressCountry 'DK', and numberOfEmployees value 100.

    Source type
    Structured company profile
    Supports
    • Company size

Date evidence

  • Published on source page Feb 28, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region. Treat these normalized attributes as lower-confidence until a dedicated source is added.