Microsoft Commercial and Professional Services United Arab Emirates

Elcome

IT Operations Automation · Real-time Analytics

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Reported impact

Business outcome

Solution

Marine electronics expert Elcome understands the importance of reliable broadband connectivity to keep its customers safe at sea and keep their businesses operating smoothly. Working with Microsoft AI Cloud Partner Program member Onyx Data, Elcome deployed Microsoft Fabric—including the Real-Time Intelligence, real-time hub, and data activator features—along with Copilot to build Welcome, an industry-first, ISP-grade monitoring and management platform that is scalable, flexible, and future-proof. With its Microsoft-powered solution, Elcome has reduced data latency from minutes to seconds, giving customers high-speed connectivity that keeps vessels and crews safe and well-informed in the ever-changing marine environment.

Data flow

Working with Microsoft AI Cloud Partner Program member Onyx Data, Elcome deployed Microsoft Fabric—including the Real-Time Intelligence, real-time hub, and data activator features—along with Copilot to build Welcome, an industry-first, ISP-grade monitoring and management platform that is scalable, flexible, and future-proof. With its Microsoft-powered solution, Elcome has reduced data latency from minutes to seconds, giving customers high-speed connectivity that keeps vessels and crews safe and well-informed in the ever-changing marine environment. Working with Microsoft AI Cloud Partner...

Solution architecture

3 components · 2 layers

Compute
- Microsoft Fabric Combines real-time ingestion, storage, analytics, and activation in a unified data platform.
- Microsoft Azure Provides the cloud infrastructure, security, and scaling foundation for the solution.
Serving
- Microsoft Copilot Provides generative AI assistance for drafting, summarization, analysis, and routine knowledge work.

Architecture clues

With its Microsoft-powered solution, Elcome has reduced data latency from minutes to seconds, giving customers high-speed connectivity that keeps vessels and crews safe and well-informed in the ever-changing marine environment.
Working with Microsoft AI Cloud Partner Program member Onyx Data, Elcome deployed Microsoft Fabric —including the Real-Time Intelligence, real-time hub, and data activator features—along with Copilot to build Welcome, an industry-first, ISP-grade monitoring and management platform that is scalable, flexible, and future-proof.
Working with Microsoft AI Cloud Partner Program member Onyx Data, Elcome deployed Microsoft Fabric—including the Real-Time Intelligence, real-time hub, and data activator features—along with Copilot to build Welcome, an industry-first, ISP-grade monitoring and management platform that is scalable, flexible, and future-proof.
“We’ve been able to reduce the latency on the data we act on from minutes to seconds, all without increasing the number of people involved in providing support to our customers,” says Jimmy Grewal, Managing Director of Elcome.
“We’ve been able to reduce the latency on the data we act on from minutes to seconds, all without increasing the number of people involved in providing support to our customers.”

Evidence from the source

Marine electronics expert Elcome understands the importance of reliable broadband connectivity to keep its customers safe at sea and keep their businesses operating smoothly.

Working with Microsoft AI Cloud Partner Program member Onyx Data, Elcome deployed Microsoft Fabric —including the Real-Time Intelligence, real-time hub, and data activator features—along with Copilot to build Welcome, an industry-first, ISP-grade monitoring and management platform that is scalable, flexible, and future-proof.

Working with Microsoft AI Cloud Partner Program member Onyx Data, Elcome deployed Microsoft Fabric—including the Real-Time Intelligence, real-time hub, and data activator features—along with Copilot to build Welcome, an industry-first, ISP-grade monitoring and management platform that is scalable, flexible, and future-proof.

“We’ve been able to reduce the latency on the data we act on from minutes to seconds, all without increasing the number of people involved in providing support to our customers,” says Jimmy Grewal, Managing Director of Elcome.

“We’ve been able to reduce the latency on the data we act on from minutes to seconds, all without increasing the number of people involved in providing support to our customers.”

Transparency Evidence & methodology 66/100 reference value · 87% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value66/100

Problem clarity20/20
Measures whether the customer's operational problem is specific enough to compare.
Implementation depth20/25
Rewards named components, data flow, integrations, and architecture detail.
Outcome specificity16/20
Measures whether the reported benefit is concrete rather than a generic claim.
Quantified impact0/25
0 metrics describe measurable impact.
Deployment scale10/10
Rewards evidence of a live or scaled deployment and meaningful integration scope.

Evidence confidence87%

Source authority20/25
The main evidence is an official vendor-published customer story.
Claim traceability21/25
10 of 12 key fields link to a named source.
Direct evidence20/20
5 direct source quotes retained.
Date provenance10/10
The publication date comes from the source page or publisher.
Source transparency8/10
1 source reference document publisher, URL, authority, retrieval, and supported fields.
Implementation specificity8/10
Rewards source-backed components, data flow, quantified impact, and a specific outcome.

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

Microsoft
Elcome customer story

First-party
https://www.microsoft.com/en/customers/story/1770346240728000716-elcome-microsoft-copilot-consumer-goods-en-united-arab-emirates

Source type
Vendor-published customer story

Published
May 21, 2024
Supports
- Customer
- Business problem
- Solution
- Products
- Solution components
- Data flow
- Integrations
- technical area
- use case category
- Business outcome
- outcome category
- Metrics
- Architecture
- evidence quotes
- Publication date

Date evidence

Published on source page May 21, 2024 · Microsoft · First-party
Open date source

Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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