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Microsoft Commercial and Professional Services Hungary

EPAM Systems

Enterprise Knowledge Search

EPAM, an early adopter of many cutting-edge technologies, decided to integrate artificial intelligence (AI) into its daily work.

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EPAM held regular training workshops, set up a dedicated SharePoint site with Copilot resources, and created a Microsoft Teams channel to encourage discussions and exchange of ideas.

Reported impact

Business outcome

EPAM, an early adopter of many cutting-edge technologies, decided to integrate artificial intelligence (AI) into its daily work. With operations in 55 countries and more than 50,000 employees, EPAM's software engineering and business consulting services require accuracy, speed, and superb collaboration and communication.

  • Customer Experience
  • Productivity Improvement
  • Revenue Growth
  • Risk Reduction
  • Scalability

Solution

EPAM, an early adopter of many cutting-edge technologies, decided to integrate artificial intelligence (AI) into its daily work. EPAM, an early adopter of many cutting-edge technologies, decided to integrate artificial intelligence (AI) into its daily work. Building upon its long-standing tradition of early technology adoption, EPAM decided to join the Microsoft Copilot Early Adopter's program. J.T. EPAM deployed Copilot for Microsoft 365 for around 300 users who would explore its capabilities. "We assumed that groups like the marketing team would benefit the most," notes Sodano. The implementation centers on Copilot for Microsoft 365, Microsoft Teams, Microsoft 365 to support enterprise knowledge search workflows.

Solution architecture

3 components · 1 layer
  1. Serving
    • Copilot for Microsoft 365 Provides the employee assistant used to summarize, draft, and retrieve information in day-to-day work.
    • Microsoft Teams Acts as the collaboration surface for prompts, meetings, and shared knowledge.
    • Microsoft 365 Provides the productivity suite where the new workflows are delivered to employees.

Architecture clues

  • EPAM, an early adopter of many cutting-edge technologies, decided to integrate artificial intelligence (AI) into its daily work.
  • Efficiency inside and out: EPAM streamlines communications for teams and clients with Copilot for Microsoft 365
  • Founded in 1993, EPAM has grown from its roots in software engineering to a global powerhouse in strategic business and innovation consulting.

Evidence from the source

Building upon its long-standing tradition of early technology adoption, EPAM decided to join the Microsoft Copilot Early Adopter's program. J.T.
EPAM held regular training workshops, set up a dedicated SharePoint site with Copilot resources, and created a Microsoft Teams channel to encourage discussions and exchange of ideas.
EPAM, an early adopter of many cutting-edge technologies, decided to integrate artificial intelligence (AI) into its daily work.
Transparency Evidence & methodology 65/100 reference value · 80% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value65/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth15/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact0/25
    0 metrics describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence80%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence15/20
    3 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity6/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    EPAM Systems customer story

    First-party
    https://www.microsoft.com/en/customers/story/1795477416065405316-epam-systems-microsoft-copilot-for-microsoft-365-professional-services-en-hungary
    Source type
    Vendor-published customer story
    Published
    Aug 1, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Aug 1, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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