Enterprise Knowledge Search
Farm Credit Canada (FCC), an agricultural and food lending corporation in Canada, sought to boost employee productivity, enhance customer service, and stay at the forefront of technology adoption in the sector.
Reported impact
October 21, 2024 Farm Credit Canada (FCC), an agricultural and food lending corporation in Canada, sought to boost employee productivity, enhance customer service, and stay at the forefront of technology adoption in the sector. In 2024, FCC rolled out Microsoft 365 Copilot to 300 employees to boost productivity for routine tasks and free up time for more meaningful work.
Farm Credit Canada used Microsoft 365 Copilot, Microsoft Dynamics 365, Microsoft Azure to surface grounded answers from enterprise knowledge faster. Farm Credit Canada (FCC), an agricultural and food lending corporation in Canada, sought to boost employee productivity, enhance customer service, and stay at the forefront of technology adoption in the sector. Key implementation elements included Microsoft 365 Copilot applies AI to documents, meetings, mail, and other everyday knowledge work; Microsoft Dynamics 365 provides the common business process layer that standardizes operations; Microsoft Azure hosts the application, data, and integrations on scalable cloud infrastructure; Microsoft 365 provides the documents, messages, and meetings that feed user workflows. Enterprise content from documents, meetings, websites, or internal systems is passed through retrieval and model services so users receive grounded answers inside the target workflow. Source metrics include In 2024, FCC...
Enterprise content from documents, meetings, websites, or internal systems is passed through retrieval and model services so users receive grounded answers inside the target workflow.
FCC expanded Copilot access from 300 to 1,000 employees in six months and reported time savings for 78% of users doing a routine task with Copilot.
Farm Credit Canada (FCC), an agricultural and food lending corporation in Canada, sought to boost employee productivity, enhance customer service, and stay at the forefront of technology adoption in the sector.
In 2024, FCC rolled out Microsoft 365 Copilot to 300 employees to boost productivity for routine tasks and free up time for more meaningful work.
October 21, 2024 Farm Credit Canada (FCC), an agricultural and food lending corporation in Canada, sought to boost employee productivity, enhance customer service, and stay at the forefront of technology adoption in the sector. In 2024, FCC rolled out Microsoft 365 Copilot to 300 employees to boost productivity for routine tasks and free up time for more meaningful work.
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FCC is a federal Crown corporation reporting to Canadians and Parliament through the Minister of Agriculture and Agri-Food.
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