Enterprise Knowledge Search
Iveco Group determined that artificial intelligence (AI) could tackle a wide-ranging opportunity and challenge for the enterprise.
Reported impact
"We used to talk about AI having a ´wow´ effect," says Ricciato, "Now we look for the ´know´ effect, as AI´s becoming a natural tool for our colleagues.
Iveco Group, a Automotive organization in Italy, modernized this enterprise knowledge search workload with Azure, Azure OpenAI Service, Azure Operator Call Protection, and Microsoft 365. Iveco Group determined that artificial intelligence (AI) could tackle a wide-ranging opportunity and challenge for the enterprise. Azure provides the scalable cloud foundation hosting the customer’s modernized applications, data, and AI workloads. Azure OpenAI Service runs the large language model workloads that power summarization, generation, or conversational reasoning in the solution. Azure Operator Call Protection supports part of the customer’s Microsoft-based application and data workflow. Operational data and user activity flow through Azure, Azure OpenAI Service, and Azure Operator Call Protection, where the platform processes information and serves outputs back to business users.
Operational data and user activity flow through Azure, Azure OpenAI Service, and Azure Operator Call Protection, where the platform processes information and serves outputs back to business users.
"We used to talk about AI having a ´wow´ effect," says Ricciato, "Now we look for the ´know´ effect, as AI´s becoming a natural tool for our colleagues.
Iveco Group determined that artificial intelligence (AI) could tackle a wide-ranging opportunity and challenge for the enterprise.
Iveco Group determined that artificial intelligence (AI) could tackle a wide-ranging opportunity and challenge for the enterprise. Iveco Group is the first manufacturer/automotive company headquartered in Italy to adopt Azure OpenAI services in a production environment by creating an internal smart chatbot called "Chat IVG," leveraging generative AI. As Chat IVG gains wide acceptance, Iveco Group is identifying, experimenting, and expanding AI use for scenarios where everyday work requires access to a large amount of data, communications, and documentation.
Ricciato and his team introduced Chat IVG quickly, making it available initially to just a handful of employees from IT and business functions. These early adopters had the freedom to experiment with AI for a few-days trial period without any pressure to complete specific tasks. An early objective was to teach these new users about AI in a secure, controlled environment. As the trial period ended, this first group was reluctant to give up Chat IVG. And word of mouth soon led other employees to request access. Chat IVG went from five to 25 to hundreds of users. Employees rated Chat IVG 4.7 out of 5 on a Net Promoter Score (NPS) and chose 5 out of 5 when asked whether they wanted to continue using it.
“We go beyond.” That’s key to Iveco Group’s mission—and powers the organization always to be at the cutting edge of technology, to be agile, and to give its customers all possible value as quickly as possible.
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