Enterprise Knowledge Search
Mercedes-Benz wanted to make AI a standard part of everyday work across the company instead of using it only selectively, while reducing workplace complexity and operating costs and supporting knowledge work, decision-making, and operational processes at global scale.
Reported impact
Mercedes-Benz is standardizing AI across the digital workplace to reduce complexity and operating costs, give employees more time for analytical, creative, and strategic work, accelerate global testing and scaling of new AI applications, and provide a central platform for broader AI-agent deployment.
Mercedes-Benz is rolling out Microsoft 365 Copilot as a global workplace AI layer for employees in administrative and production-related areas, turning the assistant into a standardized interface for day-to-day work across the Group. The deployment builds on earlier use in selected areas since 2024 and embeds Copilot directly into the Office work environment, where it can access corporate information to support routine tasks, create reports, summarize information, and prepare decision-making documents. Rather than standing up isolated pilots, Mercedes-Benz is using a unified platform model so new AI applications can be tested and scaled globally faster. The same company-wide foundation is intended to host custom-built AI agents for administrative and specialist process automation, with usage governed through clearly defined security and governance standards.
Corporate information available in the Office work environment is accessed by Microsoft 365 Copilot, which processes that context to generate summaries, reports, routine-task assistance, and decision-making documents for employees in administrative and production-related roles, all within defined security and governance controls.
"Integrated directly into the Office work environment, Microsoft 365 Copilot accesses corporate information, supports routine tasks, creates reports, summarises information and prepares decision‑making documents – always within clearly defined security and governance standards."
"Mercedes-Benz is making artificial intelligence the standard of the digital workplace – worldwide, all employees in administrative and production related areas will gain access to Microsoft 365 Copilot."
"New applications can be tested and scaled globally at a faster pace. At the same time, a central platform emerges on which custom-built AI agents can be deployed company‑wide – for example, to automate administrative or specialist processes."
"Standardising on a unified system across the Group reduces complexity and operating costs while creating a shared learning and development platform for all employees."
"The goal is not to use AI selectively, but to integrate it systematically into day‑to‑day work – supporting knowledge work, decision‑making and operational processes."
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