IT Operations Automation
Lotte Hotels & Resorts, including Signiel, is the largest hotel and resort company in Korea that leads the country’s hotel and resort culture. As more and more domestic and international tourists are visiting, it welcomes guests with quality services and facilities as a global chain hotel. This is all thanks to countless employees' hard work.
Reported impact
“Employees are highly satisfied. The use of Power Platform is a shift in work skills. They have to find a way to do things on their own more effectively, and Power Platform turns that idea into a reality. It's spreading rapidly in the company, slowly rooting in the corporate culture, although not everyone is interested and using it right now.”
Lotte Hotels & Resorts, including Signiel, is the largest hotel and resort company in Korea that leads the country’s hotel and resort culture. As more and more domestic and international tourists are visiting, it welcomes guests with quality services and facilities as a global chain hotel. This is all thanks to countless employees' hard work. Lotte Hotels & Resorts has been creating a new work culture that allows them to work more efficiently and focus on the nature of the work by adopting Microsoft Power Platform for automation. Lotte Hotels & Resorts recently introduced Microsoft Power Platform to build an automated work environment. Without the help of professional developers, employees can now automate their tasks with simple training and effectively entrust simple, repetitive tasks to AI-powered robots.
Lotte Hotels & Resorts, including Signiel, is the largest hotel and resort company in Korea that leads the country’s hotel and resort culture. As more and more domestic and international tourists are visiting, it welcomes guests with quality services and facilities as a global chain hotel. This is all thanks to countless employees' hard work. Lotte Hotels & Resorts has been creating a new work culture that allows them to work more efficiently and focus on the nature of the work by adopting Microsoft Power Platform for automation.
With Power Platform, RPA is one of many features. That is why Lotte Hotels & Resorts is considering expanding Power Platform not only to automate tasks but also to develop applications and websites. Tools such as Power Apps and Power Pages solve problems with a completely different approach. Power Platform also provides the ability to easily use Microsoft's advanced AI technologies, such as chatbots, OCRs, and Azure OpenAI Service . Lotte Hotels & Resorts is constantly looking at the possibility of connecting customer service, including web pages and reservations, and internal operations through Microsoft Teams
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