Lumen Technologies

As a global communications service provider, Lumen Technologies is on a mission to ignite business growth by connecting people, data, and applications quickly, securely, and effortlessly. The company offers a range of solutions—including networking, cloud, collaboration, and security tools—to help businesses operate more efficiently.

Copilot is a generative AI companion that enhances users’ creativity, elevating their productivity and helping them stay connected—all of which can augment overall efficiency. At Lumen, Copilot was adopted from the top down as part of a strategic focus on using generative AI such as Copilot to revitalize the company while it aimed to redefine industry standards and enhance the employee experience. To move this journey forward, Lumen engaged “champions,” key people who became pivotal to driving a

In considering the overall perspective of how Copilot and AI are changing the telecom world, Asdourian notes, “When I think about a company that’s disrupting an industry, I also think about how that company can use technology in the right way to accelerate its own progress.” He continues, “And when I think about all the meetings, all the interactions, all the customers—you want to be able to move at the speed of AI, and Copilot helps us do that. It’s an extra tool to help us go faster. I know th

Lumen Technologies is redefining customer success and sales processes through the strategic use of AI-powered Microsoft Copilot, enhancing productivity, sales, and customer service in the global communications sector. This transition is part of Lumen’s shift from traditional telecom services to a technology-driven, innovative, and efficient enterprise.

“It typically takes a seller four hours to do research for customer outreach, and with generative AI, they can now do that in 15 minutes. Four hours back each week is worth $50 million in revenue over a 12-month period.”