Microsoft Telecommunications United States

Lumen Technologies

IT Operations Automation

For Lumen Technologies, customer demands catalyzed a need to streamline developer workflows, accelerate problem solving and defect management, and increase developer productivity to build customized solutions quickly and seamlessly. Working with Microsoft, Lumen sponsored a full developer population trial program for GitHub Copilot at its location in Bangalore, India, with nearly 600 engineers. Lumen saw that the developers gained efficiency, flexibility, and security while delivering great code faster.

In addition to significant productivity gains, Copilot is supporting greater democratization of technology across Lumen and supporting potential financial benefits between $95 million and $300 million.

Reported impact

Business outcome

“With our trust in Microsoft, we knew we wanted to put GitHub Copilot to use. We knew that developers all over the world are using GitHub Copilot to code faster and focus on specific business logic over boilerplate solutions and build great applications for our customers.”

  • Cost Reduction
  • Customer Experience
  • Productivity Improvement
  • Risk Reduction

Solution

For Lumen Technologies, customer demands catalyzed a need to streamline developer workflows, accelerate problem solving and defect management, and increase developer productivity to build customized solutions quickly and seamlessly. Working with Microsoft, Lumen sponsored a full developer population trial program for GitHub Copilot at its location in Bangalore, India, with nearly 600 engineers. Lumen saw that the developers gained efficiency, flexibility, and security while delivering great code faster. Lumen Technologies used Azure DevOps, Visual Studio, Microsoft 365 Copilot, GitHub Copilot to support it operations automation with a governed operating model that connected the relevant data sources, automation logic, and employee-facing experiences without custom point-to-point tooling.

Data flow

Existing code and engineering context stay inside developer tools, where GitHub Copilot assists with code generation and issue resolution before work continues through the normal delivery process.

Solution architecture

4 components · 2 layers
  1. Serving
    • Visual Studio Provides the developer environment where engineers use AI assistance in day-to-day coding.
    • Microsoft 365 Copilot Surfaces generative AI assistance inside Microsoft 365 apps for drafting, summarization, and knowledge retrieval.
    • GitHub Copilot Assists developers with code generation, problem solving, and faster software delivery.
  2. Orchestration
    • Azure DevOps Coordinates engineering workflows, source control, and delivery processes across development teams.

Architecture clues

  • Azure DevOps: Coordinates engineering workflows, source control, and delivery processes across development teams.
  • GitHub Copilot: Assists developers with code generation, problem solving, and faster software delivery.
  • In addition to significant productivity gains, Copilot is supporting greater democratization of technology across Lumen and supporting potential financial benefits between $95 million and $300 million.
  • Microsoft 365 Copilot: Surfaces generative AI assistance inside Microsoft 365 apps for drafting, summarization, and knowledge retrieval.
  • Visual Studio: Provides the developer environment where engineers use AI assistance in day-to-day coding.

Evidence from the source

For Lumen Technologies, customer demands catalyzed a need to streamline developer workflows, accelerate problem solving and defect management, and increase developer productivity to build customized solutions quickly and seamlessly. Working with Microsoft, Lumen sponsored a full developer population trial program for GitHub Copilot at its location in Bangalore, India, with nearly 600 engineers.
For Lumen Technologies, customer demands catalyzed a need to streamline developer workflows, accelerate problem solving and defect management, and increase developer productivity to build customized solutions quickly and seamlessly. Working with Microsoft, Lumen sponsored a full developer population trial program for GitHub Copilot at its location in Bangalore, India, with nearly 600 engineers. Lumen saw that the developers gained efficiency, flexibility, and security while delivering great code
Lumen Technologies is a global communications company with a mission to “ignite business growth by connecting people, data, and apps—quickly, securely and effortlessly.” Enterprise companies around the world rely on Lumen’s cutting-edge communications solutions, network services, security and cloud solutions, voice technology, and managed services.
Lumen also applies that mission to its employees, fostering a workplace culture that supports employee wellbeing, growth, and innovation. “At Lumen, we have a vision of empowering people in all aspects of business and day-to-day life by unlocking the potential of modern applications and infrastructure,” says Ryan Asdourian, Executive Vice President and Chief Marketing Officer at Lumen Technologies.
“With our trust in Microsoft, we knew we wanted to put GitHub Copilot to use. We knew that developers all over the world are using GitHub Copilot to code faster and focus on specific business logic over boilerplate solutions and build great applications for our customers.”
Transparency Evidence & methodology 85/100 reference value · 89% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value85/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth20/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence89%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    5 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Lumen Technologies customer story

    First-party
    https://www.microsoft.com/en/customers/story/1769628185480172641-lumen-technologies-inc-azure-telecommunications-en-united-states
    Source type
    Vendor-published customer story
    Published
    May 21, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page May 21, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.