For Lumen Technologies, customer demands catalyzed a need to streamline developer workflows, accelerate problem solving and defect management, and increase developer productivity to build customized solutions quickly and seamlessly. Working with Microsoft, Lumen sponsored a full developer population trial program for GitHub Copilot at its location in Bangalore, India, with nearly 600 engineers. Lumen saw that the developers gained efficiency, flexibility, and security while delivering great code faster.
↗In addition to significant productivity gains, Copilot is supporting greater democratization of technology across Lumen and supporting potential financial benefits between $95 million and $300 million.
Reported impact
Business outcome
“With our trust in Microsoft, we knew we wanted to put GitHub Copilot to use. We knew that developers all over the world are using GitHub Copilot to code faster and focus on specific business logic over boilerplate solutions and build great applications for our customers.”
Cost Reduction
Customer Experience
Productivity Improvement
Risk Reduction
Solution
For Lumen Technologies, customer demands catalyzed a need to streamline developer workflows, accelerate problem solving and defect management, and increase developer productivity to build customized solutions quickly and seamlessly. Working with Microsoft, Lumen sponsored a full developer population trial program for GitHub Copilot at its location in Bangalore, India, with nearly 600 engineers. Lumen saw that the developers gained efficiency, flexibility, and security while delivering great code faster. Lumen Technologies used Azure DevOps, Visual Studio, Microsoft 365 Copilot, GitHub Copilot to support it operations automation with a governed operating model that connected the relevant data sources, automation logic, and employee-facing experiences without custom point-to-point tooling.
Data flow
Existing code and engineering context stay inside developer tools, where GitHub Copilot assists with code generation and issue resolution before work continues through the normal delivery process.
Solution architecture
4 components · 2 layers
Serving
Visual StudioProvides the developer environment where engineers use AI assistance in day-to-day coding.
Microsoft 365 CopilotSurfaces generative AI assistance inside Microsoft 365 apps for drafting, summarization, and knowledge retrieval.
GitHub CopilotAssists developers with code generation, problem solving, and faster software delivery.
Orchestration
Azure DevOpsCoordinates engineering workflows, source control, and delivery processes across development teams.
Architecture clues
Azure DevOps: Coordinates engineering workflows, source control, and delivery processes across development teams.
GitHub Copilot: Assists developers with code generation, problem solving, and faster software delivery.
In addition to significant productivity gains, Copilot is supporting greater democratization of technology across Lumen and supporting potential financial benefits between $95 million and $300 million.
Microsoft 365 Copilot: Surfaces generative AI assistance inside Microsoft 365 apps for drafting, summarization, and knowledge retrieval.
Visual Studio: Provides the developer environment where engineers use AI assistance in day-to-day coding.
Evidence from the source
For Lumen Technologies, customer demands catalyzed a need to streamline developer workflows, accelerate problem solving and defect management, and increase developer productivity to build customized solutions quickly and seamlessly. Working with Microsoft, Lumen sponsored a full developer population trial program for GitHub Copilot at its location in Bangalore, India, with nearly 600 engineers.
For Lumen Technologies, customer demands catalyzed a need to streamline developer workflows, accelerate problem solving and defect management, and increase developer productivity to build customized solutions quickly and seamlessly. Working with Microsoft, Lumen sponsored a full developer population trial program for GitHub Copilot at its location in Bangalore, India, with nearly 600 engineers. Lumen saw that the developers gained efficiency, flexibility, and security while delivering great code
Lumen Technologies is a global communications company with a mission to “ignite business growth by connecting people, data, and apps—quickly, securely and effortlessly.” Enterprise companies around the world rely on Lumen’s cutting-edge communications solutions, network services, security and cloud solutions, voice technology, and managed services.
Lumen also applies that mission to its employees, fostering a workplace culture that supports employee wellbeing, growth, and innovation. “At Lumen, we have a vision of empowering people in all aspects of business and day-to-day life by unlocking the potential of modern applications and infrastructure,” says Ryan Asdourian, Executive Vice President and Chief Marketing Officer at Lumen Technologies.
“With our trust in Microsoft, we knew we wanted to put GitHub Copilot to use. We knew that developers all over the world are using GitHub Copilot to code faster and focus on specific business logic over boilerplate solutions and build great applications for our customers.”
Review how this reference was scored and trace each normalized claim back to its documented source.
01
Scoring methodology
How scores are calculated
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Customer reference value85/100
Problem clarity20/20
Measures whether the customer's operational problem is specific enough to compare.
Implementation depth20/25
Rewards named components, data flow, integrations, and architecture detail.
Outcome specificity20/20
Measures whether the reported benefit is concrete rather than a generic claim.
Quantified impact15/25
1 metric describe measurable impact.
Deployment scale10/10
Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence89%
Source authority20/25
The main evidence is an official vendor-published customer story.
Claim traceability21/25
10 of 12 key fields link to a named source.
Direct evidence20/20
5 direct source quotes retained.
Date provenance10/10
The publication date comes from the source page or publisher.
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