Enterprise Knowledge Search · IT Operations Automation
Building on its strategy of financing services for micro-entrepreneurs, Nest Bank decided to pursue advancements in automation. We started to automate almost every previously manual process at Nest Bank. If a process couldn’t be automated, we considered removing it altogether," Mitraszewska states.
Reported impact
Nest Bank’s strategy to cultivate both efficiency and innovation has paid off. We encourage people to be creative and brave, which is not easy," shares Mitraszewska. There were times when failures would discourage our employees.
Nest Bank built this solution on Azure OpenAI Service, Azure Databricks, Microsoft 365 Copilot, Microsoft Teams. Building on its strategy of financing services for micro-entrepreneurs, Nest Bank decided to pursue advancements in automation. We started to automate almost every previously manual process at Nest Bank. Azure OpenAI Service provides the generative AI model layer used for summarization, drafting, classification, or copilots in the workflow. Azure Databricks processes, transforms, and engineers large data sets for analytics and machine learning. Microsoft 365 Copilot assists employees with drafting, summarization, and information retrieval inside daily work tools. Microsoft Teams presents collaboration workflows and shared communication experiences to end users. Nest Bank started by leveraging Azure OpenAI Service to build an internal solution—an AI assistant that can automate and simplify a range of administrative tasks.
Operational data is collected from line-of-business systems, engineered and transformed in Azure Databricks before Microsoft Teams shares the output with end users.
Building on its strategy of financing services for micro-entrepreneurs, Nest Bank decided to pursue advancements in automation. "We started to automate almost every previously manual process at Nest Bank.
Building on its strategy of financing services for micro-entrepreneurs, Nest Bank decided to pursue advancements in automation. We started to automate almost every previously manual process at Nest Bank.
Most of the time, our people work using Microsoft 365 applications—creating presentations in PowerPoint, documents in Word, or having meetings on Microsoft Teams.
Nest Bank’s strategy to cultivate both efficiency and innovation has paid off. We encourage people to be creative and brave, which is not easy," shares Mitraszewska.
There were times when failures would discourage our employees.
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