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Microsoft Financial Services Bulgaria

Paysafe

Enterprise Knowledge Search

Facing complex documentation, an intricate web of information, and multiple languages and geographies, leading payments platform Paysafe decided to address these challenges with Copilot for Microsoft 365.

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"Compared to preparing documentation from scratch or searching for information manually, with Copilot our IT team saves between 10% and 50% of time."
Copilot is useful not just in translation, but also in streamlining document creation. Ivanov explains, "Our IT team uses Copilot in Word to prepare technical documentation or knowledge base articles.

Reported impact

Business outcome

Copilot is useful not just in translation, but also in streamlining document creation. Ivanov explains, "Our IT team uses Copilot in Word to prepare technical documentation or knowledge base articles. They reference various documents and Copilot combines the information into one neat text.

  • Cost Reduction
  • Customer Experience
  • Productivity Improvement
  • Revenue Growth
  • Risk Reduction

Solution

Facing complex documentation, an intricate web of information, and multiple languages and geographies, leading payments platform Paysafe decided to address these challenges with Copilot for Microsoft 365. Facing complex documentation, an intricate web of information, and multiple languages and geographies, leading payments platform Paysafe decided to address these challenges with Copilot for Microsoft 365. Aside from meeting documentation, Paysafe staff uses Copilot to speed along tasks like summarizing information and creating presentations. "We used to do things manually, dealing with a lot of administrative work. With overwhelming interest from employees, Paysafe distributed the first 200 licenses and monitored usage to ensure effectiveness. The implementation centers on Copilot for Microsoft 365, Microsoft 365 to support enterprise knowledge search workflows.

Solution architecture

2 components · 1 layer
  1. Serving
    • Copilot for Microsoft 365 Provides the employee assistant used to summarize, draft, and retrieve information in day-to-day work.
    • Microsoft 365 Provides the productivity suite where the new workflows are delivered to employees.

Architecture clues

  • Copilot is useful not just in translation, but also in streamlining document creation.
  • Paysafe also uses Copilot to address the challenges of a diverse and multilingual global workforce. "We work in multiple countries.
  • With overwhelming interest from employees, Paysafe distributed the first 200 licenses and monitored usage to ensure effectiveness.

Evidence from the source

"As a FinTech company, we aim to use the newest technologies to drive efficiency. When we saw the demo of Copilot, we knew we had to try it out," shares Daniel Ivanov, Director of Corporate IT at Paysafe.
Copilot is useful not just in translation, but also in streamlining document creation. Ivanov explains, "Our IT team uses Copilot in Word to prepare technical documentation or knowledge base articles.
Facing complex documentation, an intricate web of information, and multiple languages and geographies, leading payments platform Paysafe decided to address these challenges with Copilot for Microsoft 365.
Transparency Evidence & methodology 71/100 reference value · 82% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value71/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth15/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity16/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale5/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence82%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence15/20
    3 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Paysafe customer story

    First-party
    https://www.microsoft.com/en/customers/story/1781698642929941032-paysafe-microsoft-copilot-for-microsoft-365-banking-and-capital-markets-en-bulgaria
    Source type
    Vendor-published customer story
    Published
    Jun 20, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Jun 20, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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