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Microsoft Commercial and Professional Services United States

Presidio

Enterprise Knowledge Search

Global digital services and solutions provider Presidio wanted to drive productivity and create new opportunities for business growth with generative AI capabilities. It wanted to innovate and deliver more customer-centric offerings.

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1,200 hours per month saved among Copilot users 70 new business opportunities created Enhancing customer engagement with custom solutions Presidio, a longtime Microsoft partner, helps its clients accelerate their cloud and digital transformations.
Copilot users are saving about 1,200 hours per month on average.
In December 2023, Presidio rolled out Copilot to 300 employees across the company, including those in sales, marketing, engineering, IT, executive, and project management roles.
In late 2023, the company rolled out Microsoft 365 Copilot to 300 employees across marketing, engineering, IT, executive, and project management teams.

Reported impact

Business outcome

Copilot users are saving about 1,200 hours per month on average. This dramatic productivity boost gives employees more time to focus on customers.

  • Customer Experience
  • Productivity Improvement
  • Revenue Growth

Solution

Presidio used Microsoft 365 Copilot, Azure OpenAI Service, Microsoft Dynamics 365 to surface grounded answers from enterprise knowledge faster. Global digital services and solutions provider Presidio wanted to drive productivity and create new opportunities for business growth with generative AI capabilities. It wanted to innovate and deliver more customer-centric offerings. Key implementation elements included Microsoft 365 Copilot applies AI to documents, meetings, mail, and other everyday knowledge work; Azure OpenAI Service generates natural-language responses and task automation for the solution; Microsoft Dynamics 365 provides the common business process layer that standardizes operations; Microsoft Azure hosts the application, data, and integrations on scalable cloud infrastructure. Enterprise content from documents, meetings, websites, or internal systems is passed through retrieval and model services so users receive grounded answers inside the target workflow. The...

Data flow

Enterprise content from documents, meetings, websites, or internal systems is passed through retrieval and model services so users receive grounded answers inside the target workflow.

Solution architecture

5 components · 4 layers
  1. Compute
    • Azure OpenAI Service Generates natural-language responses and task automation for the solution.
    • Microsoft Azure Hosts the application, data, and integrations on scalable cloud infrastructure.
  2. Serving
    • Microsoft 365 Copilot Applies AI to documents, meetings, mail, and other everyday knowledge work.
  3. Orchestration
    • Microsoft Dynamics 365 Provides the common business process layer that standardizes operations.
  4. Uncategorized
    • Microsoft 365 Provides the documents, messages, and meetings that feed user workflows.

Evidence from the source

Copilot users are saving about 1,200 hours per month on average.
Copilot users are saving about 1,200 hours per month on average. This dramatic productivity boost gives employees more time to focus on customers.
Global digital services and solutions provider Presidio wanted to drive productivity and create new opportunities for business growth with generative AI capabilities. It wanted to innovate and deliver more customer-centric offerings.
In late 2023, the company rolled out Microsoft 365 Copilot to 300 employees across marketing, engineering, IT, executive, and project management teams.
Transparency Evidence & methodology 95/100 reference value · 92% confidence · 2 sources

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value95/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth20/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact25/25
    3 metrics describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence92%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability23/25
    11 of 12 key fields link to a named source.
  • Direct evidence20/20
    4 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency9/10
    2 source references document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Presidio customer story

    First-party
    https://www.microsoft.com/en/customers/story/19401-presidio-network-solutions-microsoft-365-copilot
    Source type
    Vendor-published customer story
    Published
    Dec 4, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date
  2. RocketReach

    Presidio Management Team | Org Chart

    Independent secondary
    https://rocketreach.co/presidio-management_b5c60789f42e0c54

    The summary text states 'Presidio employs 4,584 employees.'

    Source type
    Structured company profile
    Supports
    • Company size

Date evidence

  • Published on source page Dec 4, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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