Reported impact
Business outcome
Softcat is the UK's largest Microsoft partner and aims to lead the adoption of Microsoft technologies for the benefit of its customers.
- Productivity Improvement
- Revenue Growth
- Risk Reduction
MicrosoftCommercial and Professional ServicesEnterprise Knowledge SearchGenerative AI / LLMProductivity ImprovementRevenue GrowthRisk Reduction2024 MicrosoftMS#0078d4Commercial and Professional ServicesUnited Kingdom"Microsoft is our number one vendor," explains Geraint Morgan, IT Director at Softcat. "It's absolutely important to us that we're at the forefront of using the Microsoft technology stack effectively.20% admin time savings in salesDec 3, 20246Enterprise Knowledge SearchCopilot for Microsoft 365 · Excel · Microsoft 3650 2024-12-03 6
Softcat
Enterprise Knowledge Search
"Microsoft is our number one vendor," explains Geraint Morgan, IT Director at Softcat. "It's absolutely important to us that we're at the forefront of using the Microsoft technology stack effectively.
20% admin time savings in sales
Elsewhere, the business has also had incredible success using Copilot to assist with RFP review and vendor assessments. The team estimates it has taken around 45 hours out of each of those tasks through their use of Copilot.
Solution
Softcat is the UK's largest Microsoft partner and aims to lead the adoption of Microsoft technologies for the benefit of its customers. "Microsoft is our number one vendor," explains Geraint Morgan, IT Director at Softcat. "It's absolutely important to us that we're at the forefront of using the Microsoft technology stack effectively. Softcat began exploring the potential of Microsoft 365 Copilot in October 2023. It is now implementing an organisation-wide adoption. Softcat began small, starting with ten licences so that a group of IT users could assess the data governance implications of using Copilot. The implementation centers on Copilot for Microsoft 365, Microsoft Teams, Microsoft 365, Excel to support enterprise knowledge search workflows.
Solution architecture
- Serving
- Copilot for Microsoft 365 Provides the employee assistant used to summarize, draft, and retrieve information in day-to-day work.
- Microsoft Teams Acts as the collaboration surface for prompts, meetings, and shared knowledge.
- Microsoft 365 Provides the productivity suite where the new workflows are delivered to employees.
- Excel Provides spreadsheet workbooks that users analyze or summarize inside the workflow.
Architecture clues
- Internal teams report great time savings and quality improvements. Their experiences are shaping the support and solutions offered to customers to guide their successful adoption.
- Softcat began small, starting with ten licences so that a group of IT users could assess the data governance implications of using Copilot.
- With a partnership strengthened over 30+ years, Softcat is the largest Microsoft Solutions Partner in the UK.
Evidence from the source
"Microsoft is our number one vendor," explains Geraint Morgan, IT Director at Softcat. "It's absolutely important to us that we're at the forefront of using the Microsoft technology stack effectively.
20% admin time savings in sales
Softcat began exploring the potential of Microsoft 365 Copilot in October 2023. It is now implementing an organisation-wide adoption.
Softcat is the UK's largest Microsoft partner and aims to lead the adoption of Microsoft technologies for the benefit of its customers.
Transparency Evidence & methodology
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
How scores are calculated
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Customer reference value86/100
- Problem clarity20/20Measures whether the customer's operational problem is specific enough to compare.
- Implementation depth15/25Rewards named components, data flow, integrations, and architecture detail.
- Outcome specificity16/20Measures whether the reported benefit is concrete rather than a generic claim.
- Quantified impact25/252 metrics describe measurable impact.
- Deployment scale10/10Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence87%
- Source authority20/25The main evidence is an official vendor-published customer story.
- Claim traceability21/2510 of 12 key fields link to a named source.
- Direct evidence20/204 direct source quotes retained.
- Date provenance10/10The publication date comes from the source page or publisher.
- Source transparency8/101 source reference document publisher, URL, authority, retrieval, and supported fields.
- Implementation specificity8/10Rewards source-backed components, data flow, quantified impact, and a specific outcome.
Traceability
Sources & provenance
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
- https://www.microsoft.com/en/customers/story/19912-softcat-microsoft-365-copilotMicrosoftFirst-party
Softcat customer story
Supports- Customer
- Business problem
- Solution
- Products
- Solution components
- Data flow
- Integrations
- technical area
- use case category
- Business outcome
- outcome category
- Metrics
- Architecture
- evidence quotes
- Publication date
Date evidence
- Published on source page Dec 3, 2024 · Microsoft · First-partyOpen date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.
Related
Similar use cases
Microsoft Sample May 19, 2025 Accenture Accenture's enterprise clients wanted to move past generative AI proofs of concept to production-grade, scalable, compliant applications, but ad hoc development stitched together a dozen tools and could not answer how… 16+ solutions in full production Azure AI Content Safety · Azure AI Foundry · Azure AI Search Microsoft Sample Jan 27, 2025 mci group mci group plans to expand the use of innovative technologies to deliver better data-driven solutions, improve collaboration, and boost operational effectiveness among employees, thereby better supporting them in their… Microsoft 365 Copilot Microsoft Sample Jan 20, 2025 Gojob It also offers an environment which is consistent with our needs in terms of data sovereignty, confidentiality, and security," Pascal Lorne adds. Gojob is a 100% digital employment agency, which was created in 2015 out of the conviction that access to… Azure OpenAI Service · Power Platform