Reported impact
Business outcome
The University has rolled out Microsoft 365 Copilot to three cohorts of users. It is currently investigating the potential of Copilot for Security.
- Compliance
- Cost Reduction
- Productivity Improvement
- Risk Reduction
MicrosoftEducationIT Operations AutomationReal-time AnalyticsSystem MigrationAI and Machine LearningCost OptimizationGenerative AI / LLMComplianceCost ReductionProductivity ImprovementRisk Reduction2024 MicrosoftMS#0078d4EducationUnited KingdomThe challenge the University is now stepping up to meet is how to facilitate this "lightbulb moment" for every colleague in every part of the University."We use Microsoft for the majority of our workloads. We're big users of Azure Microsoft 365 , and SharePoint .…Oct 21, 20246IT Operations Automation|Real-time Analytics|System MigrationAzure OpenAI Service · Microsoft 365 · Microsoft 365 Copilot0 2024-10-21 6
University of Manchester
IT Operations Automation · Real-time Analytics · System Migration
The challenge the University is now stepping up to meet is how to facilitate this "lightbulb moment" for every colleague in every part of the University.
"We have a lot of legacy technology in our estate," says Adam Grant, Associate Director for Applications, Data and Strategy at The University of Manchester.
"We use Microsoft for the majority of our workloads. We're big users of Azure Microsoft 365 , and SharePoint . A lot of information is already in our Microsoft stack
Building on its storied history of innovation and excellence, The University of Manchester is working to be at the forefront of AI innovation and application.
One innovative application of Microsoft 365 Copilot was identified by Professor of Hybrid Learning and Director of Flexible Learning at The University of Manchester, Simon Thomson.
Solution
The challenge the University is now stepping up to meet is how to facilitate this "lightbulb moment" for every colleague in every part of the University. With the right kind of prompt, the right questions, and the right guiding through the exercise, Copilot can be transformative. Adam Grant, Associate Director for Applications, Data and Strategy, University of Manchester Building on its storied history of innovation and excellence, The University of Manchester is working to be at the forefront of AI innovation and application. That's why it recently deployed Microsoft 365 Copilot to enable 300 users and worked with Microsoft Consulting Services for Education to explore the potential of generative AI to drive efficiency and sustainability across its operations. "We use Microsoft for the majority of our workloads. We're big users of Azure Microsoft 365 , and SharePoint .
Data flow
Source content is gathered from the organization's documents and knowledge repositories, Azure OpenAI Service interprets or generates responses from that content, and the resulting answers or assessments are surfaced to employees or citizens through the application workflow.
Solution architecture
- Compute
- Azure OpenAI Service Runs the large-language-model features for classification, summarization, retrieval, or conversational responses in the solution.
- Serving
- Microsoft 365 Copilot Assists employees inside Microsoft 365 apps with drafting, summarization, analysis, and task execution.
- Microsoft 365 Provides the collaboration and productivity applications where employees consume the new workflows.
Architecture clues
- Adam Grant, Associate Director for Applications, Data and Strategy, University of Manchester
- Azure OpenAI Service: Runs the large-language-model features for classification, summarization, retrieval, or conversational responses in the solution.
- Building on its storied history of innovation and excellence, The University of Manchester is working to be at the forefront of AI innovation and application.
- Microsoft 365 Copilot: Assists employees inside Microsoft 365 apps with drafting, summarization, analysis, and task execution.
- Microsoft 365: Provides the collaboration and productivity applications where employees consume the new workflows.
- With the right kind of prompt, the right questions, and the right guiding through the exercise, Copilot can be transformative.
Evidence from the source
Adam Grant, Associate Director for Applications, Data and Strategy, University of Manchester
Building on its storied history of innovation and excellence, The University of Manchester is working to be at the forefront of AI innovation and application.
The University has rolled out Microsoft 365 Copilot to three cohorts of users. It is currently investigating the potential of Copilot for Security.
The challenge the University is now stepping up to meet is how to facilitate this "lightbulb moment" for every colleague in every part of the University.
With the right kind of prompt, the right questions, and the right guiding through the exercise, Copilot can be transformative.
Transparency Evidence & methodology
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
How scores are calculated
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Customer reference value81/100
- Problem clarity20/20Measures whether the customer's operational problem is specific enough to compare.
- Implementation depth20/25Rewards named components, data flow, integrations, and architecture detail.
- Outcome specificity16/20Measures whether the reported benefit is concrete rather than a generic claim.
- Quantified impact15/251 metric describe measurable impact.
- Deployment scale10/10Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence89%
- Source authority20/25The main evidence is an official vendor-published customer story.
- Claim traceability21/2510 of 12 key fields link to a named source.
- Direct evidence20/205 direct source quotes retained.
- Date provenance10/10The publication date comes from the source page or publisher.
- Source transparency8/101 source reference document publisher, URL, authority, retrieval, and supported fields.
- Implementation specificity10/10Rewards source-backed components, data flow, quantified impact, and a specific outcome.
Traceability
Sources & provenance
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
- https://www.microsoft.com/en/customers/story/19241-university-of-manchester-microsoft-copilotMicrosoftFirst-party
University of Manchester customer story
Supports- Customer
- Business problem
- Solution
- Products
- Solution components
- Data flow
- Integrations
- technical area
- use case category
- Business outcome
- outcome category
- Metrics
- Architecture
- evidence quotes
- Publication date
Date evidence
- Published on source page Oct 21, 2024 · Microsoft · First-partyOpen date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.
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