Enterprise Knowledge Search
Unum Group, an international provider of workplace benefits and services, is using Microsoft Azure solutions to support its mission of helping the working world thrive. The company sought to modernize the manual, time-consuming process of retrieving policy information for inquiries within AskUnum, its client support center. Using Azure OpenAI Service and other Azure offerings, Unum Group developed an AI-powered solution to streamline retrieval. The solution reduced response times to four to five seconds, significantly improving the client experience team’s efficiency and client satisfaction. Unum Group’s collaboration with Microsoft exemplifies its commitment to delivering modern, reliable services, setting the stage for future innovation.
Reported impact
Using Azure OpenAI Service and other Azure offerings, Unum Group developed an AI-powered solution to streamline retrieval. The solution reduced response times to four to five seconds, significantly improving the client experience team’s efficiency and client satisfaction.
Unum Group used Azure OpenAI Service, Azure AI Studio, Azure AI Search to surface grounded answers from enterprise knowledge faster. Unum Group, an international provider of workplace benefits and services, is using Microsoft Azure solutions to support its mission of helping the working world thrive. The company sought to modernize the manual, time-consuming process of retrieving policy information for inquiries within AskUnum, its client support center. Using Azure OpenAI Service and other Azure offerings, Unum Group developed an AI-powered solution to streamline retrieval. The solution reduced response times to four to five seconds, significantly improving the client experience team’s efficiency and client satisfaction. Unum Group’s collaboration with Microsoft exemplifies its commitment to delivering modern, reliable services, setting the stage for future innovation. Key implementation elements included Azure OpenAI Service generates natural-language responses and task...
Enterprise content from documents, meetings, websites, or internal systems is passed through retrieval and model services so users receive grounded answers inside the target workflow.
Pioneering AI integration to speed up customer query resolutions Unum Group has more than 175 years of industry experience and is committed to making a positive impact for its customers.
Unum Group, an international provider of workplace benefits and services, is using Microsoft Azure solutions to support its mission of helping the working world thrive. The company sought to modernize the manual, time-consuming process of retrieving policy information for inquiries within AskUnum, its client support center. Using Azure OpenAI Service and other Azure offerings, Unum Group developed an AI-powered solution to streamline retrieval. The solution reduced response times to four to five seconds, significantly improving the client experience team’s efficiency and client satisfaction. Unum Group’s collaboration with Microsoft exemplifies its commitment to delivering modern, reliable services, setting the stage for future innovation.
Using Azure OpenAI Service and other Azure offerings, Unum Group developed an AI-powered solution to streamline retrieval.
Using Azure OpenAI Service and other Azure offerings, Unum Group developed an AI-powered solution to streamline retrieval. The solution reduced response times to four to five seconds, significantly improving the client experience team’s efficiency and client satisfaction.
“We were confident enough to say, ‘We can take 1.3 terabytes of unstructured data, build an app, and deliver a critical business solution.’” The team prioritized delivering an accurate and useful product from the outset by building infrastructure to ingest large amounts of data.
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
As of December 31, 2025, we employed 10,910 employees, of which approximately 10,684 are full-time employees.
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